Very dissapointed. They should be more proffessional. I understand that I should have paid more attention when entering details. But this is still not fixed at all.

GetHuman-chogben's customer service issue with ViaGoGo from July 2018

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The issue in GetHuman-chogben's own words
To get them to reissue my concert tickets into my correct email address which I have given to them ... I just recently purchased concert tickets on the *st July for the Pink concert on the *th July in Perth Australia at the Perth Arena at a cost of $***.**. Unfortunately when I booked my tickets I gave the wrong email address which was *****@***.com it should have been *****@***.com*My tickets have been issued but not to my proper email address so I cannot access my tickets. Could you please reissue these tickets to my correct address. My order ID is ********.*You have deducted the monies from my bank account. I am very concerned that I will loose my money and not be able to get my tickets in time to attend the concert.*Please resolve this as soon as possible as I am very worried.*Thankyou*Correna Hogben
I cannot get into an email address that dose not exist in my account
reissuing my tickets into the correct email address that I gave them
I am new to viagogo and I expected this matter to be fixed so I do not loose my money I paid for my tickets which they already have in their pockets
everything I could possibly do, even trying to ring the UK number I found, but could not be connected. Also Viagogo Australia number but they do not deal with concert tickets. I have tried to add the email address that I accidently gave to them. I emailed them about the circumstances but still no help.
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Customer service issue
Reported by GetHuman-chogben
Jul 4th, 2018 - a yr ago
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GetHuman-chogben started working on this issue
Jul 4th, 2018 3:40am
GetHuman-chogben indicated the issue is not fixed yet.
Jul 4th, 2018 4:43am
GetHuman-chogben indicated the issue is not fixed yet.
Jul 4th, 2018 5:07am
GetHuman-chogben indicated the issue is not fixed yet.
Jul 4th, 2018 5:09am
GetHuman-chogben confirmed the issue is fixed. Hooray!
Jul 8th, 2018 5:25am