I purchased * tickets for Jay Z and Beyonce in Paris, ** July while I was in Malaysia...

GetHuman-johanju's customer service issue with ViaGoGo from June 2018

Help with my ViaGoGo issue
The issue in GetHuman-johanju's own words
I purchased * tickets for Jay Z and Beyonce in Paris, ** July while I was in Malaysia. I made the purchase on the *st of April **** in the amount of RM*,*** or EUR***.** using my Raiffeisen Card - the confirmation of payment is in the attached credit card statement (in the very first line). **I've just now noticed I never received the confirmation. I've logged into my Viagogo account and it says there is NO PURCHASE HISTORY. Yet I've PAID for the tickets.**Attached is also a screenshot of the confirmation of purchase that I took to send to my friend who is going with me to the concert. **I've tried to use your Help Centre and I've also tried calling you. But with no purchase history and no confirmation email, the only way to contact you is via this email. **Please send me my confirmation email asap! We've already booked flight tickets to go to Paris for this! **Appreciate your quick response, thank you!
GetHuman-johanju did not yet indicate what ViaGoGo should do to make this right.
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How GetHuman-johanju fixed the problem
I had purchased the tickets under a friend’s email and forgot.
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ViaGoGo

Customer service issue
Reported by GetHuman-johanju
Jun 28th, 2018 - a yr ago
I have an issue with ViaGoGo too
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Seen by 3 customers so far
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Timeline
GetHuman-johanju started working on this issue
Jun 28th, 2018 10:16pm
GetHuman-johanju confirmed the issue is fixed. Hooray!
Jun 30th, 2018 7:49am