I've booked tickets for Katy Perry, I'm happy with the process except when i got to co...

GetHuman779570's customer service issue with ViaGoGo from June 2018

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The issue in GetHuman779570's own words
I have managed to contact them and they wont refund me even though they say if tickets are bought together they are consecutive! I haven't brought up the charges as its the seating that is my main issue.*they say my tickets will be together but they cant give me the seat details. I asked for a refund*cancellation but they refused, telling me to re list them for sale. ... I've booked tickets for Katy Perry, I'm happy with the process except when i got to confirm the payment there's was an additional delivery fee added, Plus my tickets were sold as together, but they're coming up as seat *-**. I'm going with my teenage daughter, i don't want her not sat by me!!!*So i paid £*x* for 'Fees' and another £*x* for delivery * £** in 'fees'. I'm not happy with this amount its extortionate! *Whats the £* charge for? *It doesn't cost £** to send * tickets plus surely that should be covered by the fees.*I couldn't see any other option for delivery, there's so much going on on the web page.
They are wrong and in a round about way have said so! They haven't taken the money so the order is pending i don't understand why they cant cancel it..
I want the tickets sale voided. I want my money back so i can buy proper tickets.
I'm a new customer and i would never use them again. I actually followed a link from Groupon so thought it was a reputable seller.
I have spoken to my bank an they will raise a dispute for me once the payment has been applied, as they have miss sold me these tickets but there's no guarantee i'll get my money back.
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ViaGoGo

Customer service issue
Reported by GetHuman779570
Jun 13th, 2018 - 9 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 11 customers so far
Similar issue to 338 others
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Timeline
GetHuman779570 started working on this issue
Jun 13th, 2018 7:58am
GetHuman779570 indicated the issue is not fixed yet.
Jun 13th, 2018 9:32am
GetHuman779570 indicated the issue is not fixed yet.
Jun 13th, 2018 9:33am
GetHuman779570 indicated the issue is not fixed yet.
Jun 13th, 2018 9:37am
GetHuman779570 indicated the issue is not fixed yet.
Jun 13th, 2018 9:44am
GetHuman779570 indicated the issue is not fixed yet.
Jun 14th, 2018 9:38am
GetHuman779570 indicated the issue is not fixed yet.
Jun 14th, 2018 9:44am