I purchased * tickets for Lionel Richie and paid £***.**!!! the money left my account o...

GetHuman-aliandan's customer service issue with ViaGoGo from May 2018

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The issue in GetHuman-aliandan's own words
I purchased * tickets for Lionel Richie and paid £***.**!!! the money left my account on *th feb ****. I have no email confirming this order and when I contact them they just repeat the fact that I have received my tickets for Ah-Ha which I have but this was a separate order! *My banks reference is ************ then ***.** which is my payment. when i looked up the number as a telephone number it shows as an ** number but it is a dead line. i just thought that may be a contact.*I wish to cancel and I want a full refund as I have nothing.*I want to purchase * more tickets via a reliable site as my friend who has paid her half has no idea this is happening. I suffer with anxiety and I feel extremely vulnerable.*Alison Richards
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ViaGoGo

Customer service issue
Reported by GetHuman-aliandan
May 22nd, 2018 - 6 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 15 customers so far
Similar issue to 131 others
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GetHuman-aliandan started working on this issue
May 22nd 11:28am
GetHuman-aliandan indicated the issue is not fixed yet.
May 22nd 11:28am
GetHuman-aliandan indicated the issue is not fixed yet.
May 22nd 12:29pm
GetHuman-aliandan indicated the issue is not fixed yet.
May 22nd 4:10pm
GetHuman-aliandan indicated the issue is not fixed yet.
May 25th 12:09pm
GetHuman-aliandan indicated the issue is not fixed yet.
May 25th 1:28pm