Train was delayed last trip. Told we would get **%off next booking. Ready to book next...

GetHuman1955858's customer service issue with Via Rail Canada from January 2019

Help with my Via Rail Canada issue
The issue in GetHuman1955858's own words
Train was delayed last trip. Told we would get **%off next booking. Ready to book next trip and would like to apply that discount.
GetHuman1955858 did not yet indicate what Via Rail Canada should do to make this right.
I have an issue with Via Rail Canada too
How GetHuman1955858 fixed the problem
Called and spoke to an agent. ‘Robiot’ didn’t work. No one ever called us back. I called via rail and got an agent live after waiting in queu. Concept is great but execution is flawed. It doesn’t work. I could have waited days.
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Via Rail Canada

Customer service issue
Reported by GetHuman1955858
Jan 13th, 2019 - 9 mons ago
I have an issue with Via Rail Canada too
Fixed
GetHuman1955858 shared how to fix
Seen by 6 customers so far
Similar issue to 40 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1955858 started working on this issue
Jan 13th 1:03pm
GetHuman1955858 confirmed the issue is fixed. Hooray!
Jan 16th 1:35pm
GetHuman1955858 confirmed the issue is fixed. Hooray!
Jan 16th 2:09pm