How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Via Rail Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait.
Below are some clips we've found from Via Rail Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Via Rail Canada.
We are currently experiencing a high call volume resulting in a longer waiting period.
Please note that you can obtain fair and schedule information or make a reservation online at Via Rail dot c a.
We apologize for the inconvenience and invite you to stay on the line if you would like to speak to an agent.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's please note that your call may be recorded for quality and training purposes.
Personal information may also be collected in a privacy act and via rails privacy policy.
Available online at via rail dot c a."
Excerpt from a call with Via Rail Canada
Sunday, January 21, 2024 11:59 PM
The first phone menu
"Thank you for calling Via Rail Canada.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's products and services, press two.
If you are calling regarding our Via preference program, press three.
For comments and suggestions regarding Via's services, please press four.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's products and services, press two."
Excerpt from a call with Via Rail Canada
Saturday, March 2, 2024 12:08 AM
What are the hours and when should I call?
Via Rail Canada operates the call center for this 888-842-7245 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Via Rail Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Via Rail Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Via Rail Canada is Monday.The most busy day to call is Tuesday, which averages 433% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Via Rail Canada is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Via Rail Canada number, but it is also the day with the shortest hold times.
Why call this Via Rail Canada number?
Below is a sample of recent calls to Via Rail Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket date change confirmation: "I bought a return ticket from Toronto to Windsor, and changed it to February the tenth instead of the ninth, but now my ticket shows February eleventh at twelve thirty AM."
- From a call lasting 9m 32s , Jan 21, 2024 11:59 PM
Booking trip to Toronto: "I would like to book to go to Toronto, around February third or fourth."
- From a call lasting 43m 9s , Jan 17, 2024 12:50 AM
More Ways to Contact Via Rail Canada Customer Service
There are of course other ways to contact Via Rail Canada customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Via Rail Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Via Rail Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Via Rail Canada agent. This phone number is Via Rail Canada's best phone number because 246 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-842-7245 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Via Rail Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Via Rail Canada has 1 phone number. It's not always clear what is the best way to talk to Via Rail Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Via Rail Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Via Rail Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.