What is the refund policy?

Via Rail Canada's refund policy allows customers to request a refund for unused or partially used tickets, excluding promotional fares that may have different conditions. Refunds are subject to a $25 service fee per transaction and are processed via the original payment method. For e-tickets, refunds can be requested online up to one hour before departure, after which customers should contact Via Rail's Customer Center. Physical tickets must be returned to receive a refund. Refunds for partially used tickets are calculated based on the price difference between the fare paid and the fare applicable to the completed portion of the trip. It is important to note that certain fare types may have additional restrictions or conditions associated with refund eligibility. For further details, customers are advised to consult Via Rail Canada's website or contact their Customer Center.