Hi*I had to get a new phone on ** November of**** and the Russell cellular store in mon...

GetHuman5444162's customer service issue with Verizon from November 2020

Help with my Verizon issue
First: share to improve GetHuman5444162's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5444162 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman5444162's own words
Hi*I had to get a new phone on ** November of**** and the Russell cellular store in monroe la on Louisville Ave is where I got the new phone. They said someone took it home and didn't like it and it would only cost me *** dollars for the phone.*Right before hurricane Laura hit us this price of garbage Samsung Galaxy a** was in need of replacement as told to me by an actual Verizon rep.**I got the replacement phone but I can't even call Verizon from where I'm about to move-in very rural northeast Louisiana!!!!!*I'm paying for service and a device I despise and can't even call except if walk ** miles to a hwy@@!!!!!*Please advise me on how to switch my paid contract to att which even works in the bathroom here. I'm disabled and can't even call my boyfriend for help.**Please email me..Carolyn Burchardt in care of *****@***.com**Carolyn Burchardt

GetHuman5444162 did not yet indicate what Verizon should do to make this right.

How GetHuman5444162 fixed the problem

We are waiting for GetHuman5444162 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon

Customer service issue
Reported by GetHuman5444162
Nov 8th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 4055 others
0 customers following this

Timeline

GetHuman5444162 started working on this issue
Nov 8th, 2020 6:13pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies