Verizon wireless is nowhere near the company it used to be. I advise switching to another carrier ASAP!

GetHuman1021242's customer service issue with Verizon from August 2018

Help with my Verizon issue
Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1021242's own words
Get charges corrected, obtain proof of signing a * year 'new' contract for a "free tablet" that was initially provided in ****. When paying my bill in store I was given a "new upgraded tablet for free", I recently found out that signing my payment approval also included a * year contract for the tablet! This 'receipt of agreement' has not been located & I have to pay $*** to get rid of the unused tablet. ... I recently had a live chat with Verizon agent Jesse. I was advised my issue was resolved & that Financial Services have been made aware of my situation & not to worry, everything was resolved. I took the survey and praised Jesse's kindness and help since she was the *st of ** reps who were nice. I contacted Financial Services only to have ANOTHER representative YELL OVER ME by repeating "PAY YOUR BILL!! I DON'T WANT TO HEAR ABOUT YOUR ISSUE AND DON'T CARE, JUST PAY YOUR **** BILL IN CASH BECAUSE NOBODY WANTS TO HEAR YOUR BULLSHIT".... That was the **th(?) Verizon Rep to speak to me like that & refused to review INCORRECT charges or help in any way. I've been hearing nothing but horrible things in regards to Verizon & how everyone is leaving for Sprint....I completely understand what these people were talking about. Verizon has become a pathetic, unethical, rude, disgusting shell of the company it once was. I have already started the process of transferring our work phones from Verizon to Sprint. Classic Verizon standards: We will text you a code to use for reference....REALLY?!?! MY PHONE IS OFF, PAY ATTENTION VERIZON!!!!
The Representatives on Live Chat or live call constantly transfer you after assuring that everything has been noted & the next department has all info needed to resolve the issue. The next department never has knowledge of who you are & the process of repeating your story & being transferred goes on for hours. The Reps are RUDE & don't care.
I've spent over a month, sometimes * hours a day on live chat or being transferred & put on hold. I have had to explain my issue no less than **xs & NOT ONE single thing has been resolved. The only positive has been learning this is Verizons standard customer treatment and every Verizon customer except one has also been a victim of the "free tablet" scam. After not having their issues resolved they all switched to Sprint.
I was a CSR for Bell Atlantic for YEARS. I had to pass multiple tests & was on a * year waiting list before being hired. We then trained up to * mths before being allowed to take a live call. It was made very clear that Customer Service was the main priority & you were held responsible if the customer was not happy with their service. Verizon apparently hires anyone who is rude & openly calls the customer names & states "I DON'T WANT TO HEAR YOUR ISSUE. WHAT ELSE DO YOU NEED BECAUSE I DON'T HAVE TIME FOR THIS".
I'm not justifying this question with an answer. The issue has NOT been fixed or resolved!
I have an issue with Verizon too
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I WAS using Verizon Wireless for years
Customer service issue
Reported by GetHuman1021242
Aug 22nd, 2018 - 5 mons ago
I have an issue with Verizon too
Seen by 10 customers so far
Similar issue to 955 others
0 customers following this
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Email on Account
Billing Address
Last 4 of Social Security
GetHuman1021242 started working on this issue
Aug 22nd, 2018 12:15am
GetHuman1021242 indicated the issue is not fixed yet.
Aug 22nd, 2018 12:09pm
GetHuman1021242 indicated the issue is not fixed yet.
Aug 22nd, 2018 12:11pm
GetHuman1021242 indicated the issue is not fixed yet.
Aug 22nd, 2018 12:42pm
GetHuman1021242 indicated the issue is not fixed yet.
Aug 22nd, 2018 12:49pm
GetHuman1021242 indicated the issue is not fixed yet.
Aug 23rd, 2018 1:09am