Verizon wireless is nowhere near the company it used to be. I advise switching to another carrier ASAP!
GetHuman1021242's customer service issue with Verizon from August 2018
Help with my Verizon issue
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If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1021242's own words
Get charges corrected, obtain proof of signing a * year 'new' contract for a "free tablet" that was initially provided in ****. When paying my bill in store I was given a "new upgraded tablet for free", I recently found out that signing my payment approval also included a * year contract for the tablet! This 'receipt of agreement' has not been located & I have to pay $*** to get rid of the unused tablet. ... I recently had a live chat with Verizon agent Jesse. I was advised my issue was resolved & that Financial Services have been made aware of my situation & not to worry, everything was resolved. I took the survey and praised Jesse's kindness and help since she was the *st of ** reps who were nice. I contacted Financial Services only to have ANOTHER representative YELL OVER ME by repeating "PAY YOUR BILL!! I DON'T WANT TO HEAR ABOUT YOUR ISSUE AND DON'T CARE, JUST PAY YOUR **** BILL IN CASH BECAUSE NOBODY WANTS TO HEAR YOUR BULLSHIT".... That was the **th(?) Verizon Rep to speak to me like that & refused to review INCORRECT charges or help in any way. I've been hearing nothing but horrible things in regards to Verizon & how everyone is leaving for Sprint....I completely understand what these people were talking about. Verizon has become a pathetic, unethical, rude, disgusting shell of the company it once was. I have already started the process of transferring our work phones from Verizon to Sprint. Classic Verizon standards: We will text you a code to use for reference....REALLY?!?! MY PHONE IS OFF, PAY ATTENTION VERIZON!!!!
The Representatives on Live Chat or live call constantly transfer you after assuring that everything has been noted & the next department has all info needed to resolve the issue. The next department never has knowledge of who you are & the process of repeating your story & being transferred goes on for hours. The Reps are RUDE & don't care.
I've spent over a month, sometimes * hours a day on live chat or being transferred & put on hold. I have had to explain my issue no less than **xs & NOT ONE single thing has been resolved. The only positive has been learning this is Verizons standard customer treatment and every Verizon customer except one has also been a victim of the "free tablet" scam. After not having their issues resolved they all switched to Sprint.
I was a CSR for Bell Atlantic for YEARS. I had to pass multiple tests & was on a * year waiting list before being hired. We then trained up to * mths before being allowed to take a live call. It was made very clear that Customer Service was the main priority & you were held responsible if the customer was not happy with their service. Verizon apparently hires anyone who is rude & openly calls the customer names & states "I DON'T WANT TO HEAR YOUR ISSUE. WHAT ELSE DO YOU NEED BECAUSE I DON'T HAVE TIME FOR THIS".
I'm not justifying this question with an answer. The issue has NOT been fixed or resolved!
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