I’m recently widowed and the mother of a newborn and * other children. All we have are...

GetHuman5065632's customer service issue with Verizon Wireless from July 2020

Help with my Verizon Wireless issue
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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman5065632's own words
I’m recently widowed and the mother of a newborn and * other children. All we have are survivors benefits. My phone died and Verizon wouldn’t take it for a trade in. It an iPhone *. I could have switched to Sprint and gotten a free iPhone **. I needed a phone right away and Verizon switched my plan for * months so I could save $** which was nice but not really enough for me to feel like I’m not being taken advantage of. I have some loyalty to Verizon because my late husband used to work for them and I didn’t want to switch. Now I think they should have done better by me. There are some situations it’s wrong to take advantage of. I feel like this is one of them and there should be more incentive for me to stay as a customer. I have fantastic credit and have been a loyal customer for years but I have to pay full price for an iPhone ** if I want to stay with Vetizon? Lame.

GetHuman5065632 did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Customer service issue
Reported by GetHuman5065632
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 7445 others
0 customers following this


GetHuman5065632 started working on this issue
Jul 14th, 2020 9:23pm