I have speaking with people at Verizon and Verizon store. I bought the Moto Z * Februar...

GetHuman4957669's Lost or Broken Phone issue with Verizon Wireless from June 2020

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The issue in GetHuman4957669's own words
I have speaking with people at Verizon and Verizon store. I bought the Moto Z * February and my * weeks later phone started turning off and on by itself. Then Covid** happened. Every time I tried to call on hold for hours or will get call back. Nothing. Spoke with * different people on Saturday as one person said it's covered under manufacturer warranty then they said it needs a claim . Then they said I should h* lost the phone. Then they transferred me back to sales and she tells me well it's probably just a bad phone it happens. She tries to convince me to purchase a phone because she says I would run the risk of getting another bad phone as it would be a returned phone I'd be sent as oppose to a new one. I said does it make sense to by another phone if all Verizon is saying is that's a risk I have to take. I asked how is that safe practice during Covid** and otherwise. Seema like bad practice. Who can help with this or is this just the way it is?

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Verizon Wireless

Lost or Broken Phone issue
Reported by GetHuman4957669
Jun 16th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 8061 others
0 customers following this


GetHuman4957669 started working on this issue
Jun 16th, 2020 9:06am