My internet usage has spiked this month for some unknown reason. Nothing has changed on...

GetHuman3693939's customer service issue with Verizon Wireless from October 2019

Help with my Verizon Wireless issue
The issue in GetHuman3693939's own words
My internet usage has spiked this month for some unknown reason. Nothing has changed on our side and we want to know what is causing it. I need Verizon Wireless to tell me why this has happened, return the overage charges that I feel were incurred erroneously and help me resolve it.

GetHuman3693939 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman3693939 fixed the problem
I called the voice number and waited a half hour for someone to answer. Get human gave me the number but the GetHuman dialer robot did not get me through before someone on the voice line came on. They explained everything to my satisfaction and I upped my plan.
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Verizon Wireless

Customer service issue
Reported by GetHuman3693939
Oct 3rd, 2019 - a year ago
Fixed
GetHuman3693939 shared how to fix
Seen by 6 customers so far
Similar issue to 24770 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman3693939 started working on this issue
Oct 3rd, 2019 10:59pm
GetHuman3693939 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 3:34am

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