My Verizon wireless phone has not been working since the evening before Thanksgiving...

GetHuman-kmhurd's customer service issue with Verizon Wireless from December 2018

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The issue in GetHuman-kmhurd's own words
My Verizon wireless phone has not been working since the evening before Thanksgiving. I couldn't receive calls from any of my guests who needed directions to my home. It was a real nightmare, considering there were ** people coming to dinner.**Initially, my phone kept getting bounced off the internet, with messages saying there was no WiFi. But that wasn't true. My PC & spouse's mobile both worked. Then, just about every program I tried to use shut down. I'd have to power off my device & restart it, just to get a few minutes use out of it. This was with a fully charged battery. Unfortunately, because I had so many guests coming, I had no time to mess with any of this. **There was no way I had any energy left* after Thanksgiving, I had no stamina to battle the black Friday crowds for the next several days.**I had appointments on two different days at the Apple store, but had to reschedule bexcuse I was sick HELP
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Verizon Wireless

Customer service issue
Reported by GetHuman-kmhurd
Dec 9th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
Seen by 3 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
GetHuman-kmhurd started working on this issue
Dec 9th, 2018 8:18am
GetHuman-kmhurd indicated the issue is not fixed yet.
Dec 11th, 2018 1:01am