If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman-kmhurd's own words
My Verizon wireless phone has not been working since the evening before Thanksgiving. I couldn't receive calls from any of my guests who needed directions to my home. It was a real nightmare, considering there were ** people coming to dinner.**Initially, my phone kept getting bounced off the internet, with messages saying there was no WiFi. But that wasn't true. My PC & spouse's mobile both worked. Then, just about every program I tried to use shut down. I'd have to power off my device & restart it, just to get a few minutes use out of it. This was with a fully charged battery. Unfortunately, because I had so many guests coming, I had no time to mess with any of this. **There was no way I had any energy left* after Thanksgiving, I had no stamina to battle the black Friday crowds for the next several days.**I had appointments on two different days at the Apple store, but had to reschedule bexcuse I was sick HELP
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