Verizon Wireless Customer Service Issues

In March [redacted], a power surge in Alexandria, VA caused damage to our daughter and son-in-law's appliances, including their Verizon box. The Verizon repairman replaced the box and removed the original one. In May [redacted], they moved to Belgium and returned the replacement box left by the repairman. They are unsure how the identifying numbers were updated with the equipment change. Recently, our son-in-law received a letter stating the account was sent to a collection agency. They are seeking guidance on how to resolve this frustrating situation.

I've been struggling to reach Verizon by phone and the online bill pay won't accept my number. I have a bill for $**.** with me for my Ellipsis Jetpak device, phone number ***-***-****, account number *********-*****, and invoice number ********** under Tom Bass. Please, I need to speak to a representative to help me fix this issue. Thank you. You've not mentioned how Verizon Wireless should resolve this. If I don't hear from you within 10 minutes, I may consider reaching out to the Better Business Bureau about your poor customer service.

1) Verizon continues to overcharge me. A refund for a disputed charge is on its way, but now they claim my bill is overdue despite a substantial payment last month. Reviewing my bill history doesn't explain it. I've reached out to my local representative for help. I hope legal action won't be necessary. 2) At 65 and financially struggling on social security disability, I am interested in Verizon's senior citizen low-cost plan. 3) Dealing with Verizon's billing errors has consumed at least 42 hours since August. The issue seems fixed one month, only to recur in a different form. An unspecified charge related to a transferred landline number adds to the confusion of the ongoing overbilling problem.

I have faced consistent overcharging issues with my bill for over 40 hours since August through online chats and phone calls. Despite getting it fixed temporarily, the problem keeps resurfacing in different ways. I recently discovered they were billing me for a landline number that was transferred to someone else. Now, they claim my bill is overdue even after a substantial payment last month that didn't align with the charges. The current bill doesn't make sense either. I have had to pay large amounts several times to restore my services when disconnected. I'm finding it challenging to spend more whole days dealing with their inadequate customer service. As a 65-year-old living on disability, I can't afford these overcharges. I learned about a low-cost plan for seniors through AARP that was never offered to me. I urgently need them to rectify the overcharging problems and switch me to the low-cost senior plan.

Last month, I believed I had paid, yet was notified repeatedly of an impending payment. Upon contacting them, I was informed of an existing payment arrangement. Frustrated by the confusion, I called again only to be told by a representative that no payment was currently due. Subsequently, the next day my five cell phone lines were disconnected. Incurring a $[redacted].00 reconnect fee, I made another payment. Now facing a similar issue this month, I am determined to escalate the matter to a supervisor or explore alternative providers if the situation repeats itself. Communicating with them has become exasperating, especially considering the additional $7.00 charge for addressing these concerns. Were it not for my family, I would have switched providers six months ago.

I've had a 12GB plan for over three years, and rarely exceed my data limit. Lately, Verizon seems to be pushing their unlimited plan by kicking us off WiFi and charging hefty overage fees, like the $60 I'm facing this month. I'm hesitant to switch to the unlimited plan since I know from another account how they cap speeds after 15GB. Trying to increase my data limit proved challenging as the options only go up to 8GB. Despite being a Verizon customer for over 20 years, the experience is pushing me towards considering AT&T. All my Verizon phones are out of contract, so it looks like I might be making a switch soon.

I decided to end my Verizon wireless services due to their high prices while keeping my old phone number. Although unsure of the exact date I stopped using Verizon, I always maintained an up-to-date account. I had trouble reaching a human representative over the phone, encountering automated systems despite my efforts. Despite being billed $[redacted], I was unable to log into my closed account. Verizon is continuing to charge me even though they say my account is closed. I am seeking assistance in disputing these charges or obtaining a direct phone number for personal assistance. After waiting for over an hour without speaking to a human, I require a more efficient way to resolve this matter promptly.

I placed an online order on 11/08/[redacted], with card ending in [redacted] charged on 11/09/[redacted]. Order #[redacted], location code #[redacted]. Initially, the confirmation email said the order failed, requiring a call to customer service. After re-ordering over the phone, both orders went through, resulting in a double charge and two phones delivered. We rejected and returned the second delivery as advised, unopened. A partial refund of $[redacted].99 was issued out of the total $[redacted].78, leaving $66.79 pending for refund to the same card. Despite reaching out all day through chat and phone, specifically with Tasha from tele-service who was supposed to call back, I have been unable to resolve this issue due to frequent disconnections and the inability to reach a live agent. Your prompt assistance is greatly appreciated.

I recently went to Verizon in Atlantic, Iowa to set up a new phone I purchased. Initially, I got a SIM card from one Verizon store, but unfortunately, the card was not activated. Later, I went to a different Verizon store in Atlantic, where I had the card activated, and everything seemed to be in order on the computer. However, when I got home and tried to make calls, the phone service was still not working. I contacted the store, and they mentioned it might take a few hours to activate, but even after waiting for 5 hours, there was no progress. I have two phones with activated SIM cards, funds in my account, but no service available on either device. I am unsure of what the issue might be, and I am stuck without working phones.

I am experiencing an issue with receiving text notifications from the Remote Lock company. They send me text alerts when my remote door locks are accessed, but I haven't been receiving them. Remote Lock mentioned that the texts start as emails and are converted to random phone numbers. They showed me a log with an example of the text being sent to my cell number in this format, "To: [redacted]" Remote Lock suggested asking Verizon (my carrier) to unblock the email address "[redacted]" I am seeking assistance with this matter and would greatly appreciate any help provided. Thank you.

I have a Samsung Galaxy S9 and received a screen cover when I purchased it at Verizon, installed by Jeremy, who was friendly and helpful. Recently, the cover cracked when I dropped my phone, making it difficult to use. When I went back to the store, Jeremy was no longer there, and I encountered challenges with the staff who couldn't find my purchase in the records. After a frustrating interaction, I requested to speak to the General Manager, James Pierce. Despite being a loyal Verizon customer for almost a decade across different states, I felt disregarded and unresolved. I attempted to contact Verizon by phone but faced long wait times. I'm disappointed by the lack of assistance and respect shown to us as customers. I'm seeking a resolution and would appreciate speaking with someone who can address my concerns.

I'm looking to change my wireless phone carrier from AT&T to Verizon for their extensive coverage which will benefit my work. I still have 4 months left on my current plan with $[redacted] remaining. I would like Verizon to buy out my AT&T plan so I can switch without any delays. I need to know what Verizon's policy is on buying out existing plans to attract new customers like myself. If they are unable to do so, I might need to wait for another four months before switching.

I am inquiring about why the free cloud service, where I stored my music, photos, videos, contacts, and texts, suddenly deleted a decade of my data. My phone number is [redacted]. I am unsure if this action was a legal decision or simply a profit-driven move. The disappearance of my memories, especially photos, has made me reconsider my usage of Verizon Wireless to communicate with my family. The lack of prior notice regarding the cloud's termination is distressing. The loss is immeasurable, impacting hundreds of thousands of valuable moments that are now irretrievable. The possibility of switching to Sprint to avoid similar issues is under consideration due to this upsetting experience.

In May this year, I closed my Verizon Wireless account and paid off the remaining balance. About three months ago, I began receiving bills from Verizon. When contacting customer service, they requested an account number. I explained my account was closed, but they were unable to assist me. Despite numerous attempts through phone calls, chat, and store visits, the issue remains unresolved. Today, I was contacted by a collection agency. I am seeking to close the account and cease billing. If any credit reports were submitted, I request their removal. This is my final effort to address this with Verizon. If not resolved promptly and accurately, I will escalate the matter to the Better Business Bureau and other consumer advocacy resources.

I would like to share my recent experience with purchasing two iPhone Xs during the Black Friday promotion at The Verizon Wireless Retail Store. Although the salesman was friendly, the conversation about screen protectors was not clear. My husband and I understood that the protectors were included with the phones, as the salesman mentioned a lifetime warranty and free replacements. However, when I got home and checked the bill, I saw that the screen protectors were $49.99 each, totaling $[redacted]. This price was shocking since my husband can buy them for only $3 each. If I had known the cost, I would not have bought them. The store refused to refund me, citing all sales as final. I believe the lack of transparency in discussing the screen protector price felt like a "bait and switch" tactic. I am disappointed in the customer service I received in this situation, especially from a Verizon-associated store. I hope to resolve this issue and return the screen protectors for a full refund.

I recently discovered a mistake on my Verizon Wireless account where a phone payment plan was mistakenly added to my account for a device I never purchased. I visited a Verizon store, and they acknowledged the error. Later, I was refunded for the incorrect Device Payment charge. However, after canceling my service, I received a final bill with a Device Payment Buyout Charge for the phone I never bought. Despite multiple attempts to resolve this matter with different customer service representatives and being directed to various departments, the issue remains unresolved. I am frustrated with the lack of assistance and confused directives given to me. I refuse to pay for a phone I never owned and seek to have the $[redacted].93 charge removed from my account promptly.

I'm experiencing issues with the payment I received from the company. There were discrepancies between the amount I was supposed to receive and what I actually got, resulting in a loss for me. The agreement with the representative didn't mention any conditions that could explain this. They have access to my email account, and I received discounts for four months, thanks to an honest employee. In less than 27 hours, I was misled to believe I would receive $[redacted], whereas it was actually $[redacted] twice in less than an hour. Before taking any action, please, consider my situation. It seems like there are some unresolved issues that need to be addressed according to the laws.

My data plan is unlimited, and my hotspot allowance is 15GB that renews on the 20th of each month. I haven't changed my usage, but this month, I reached the limit in less than 5 days. I don't have any background apps running, and my usage times haven't increased. This situation is impacting my ability to work from home, especially during these challenging times. I contacted customer service to discuss this issue and made a payment arrangement. The first representative was helpful but transferred me to tech support, where I felt frustrated as they didn't suggest checking my device for issues, claiming my iPhone 6s might be malfunctioning. I need to understand what caused this discrepancy as it's affecting my work significantly, and I want to ensure I'm getting the service I'm paying for.

In September [redacted], I switched from AT&T wireless to Verizon wireless. Along with the new order, I submitted a trade-in request for my iPhone X on 9/14/18. Verizon appraised the trade-in value at $[redacted].00. After mailing in my phone, Verizon received it on 10/03/[redacted] and confirmed receipt. The expected trade-in value was $[redacted], slightly lower than estimated. I contacted Verizon on 10/13/[redacted], and they assured me of sending a $45 credit to match the difference and a Visa eGift card for $[redacted].00. However, as of 11/30/[redacted], I have not received the funds. Despite numerous follow-up calls, including the latest on 11/27/[redacted], Verizon has been unable to resolve the issue. They mentioned a credit to my account, but as of today, 11/30/[redacted], the credit has not been applied.

I have been a Verizon customer for a long time, but I've noticed a decline in their industry-leading qualities. I recently compared my experience with a friend who has T-Mobile, and when traveling to Mexico or Canada, they received free service, while I did not. On my recent visit to the State Fair, I spoke with Mike Salgado about upgrading my phone. He mentioned they would buy out my old contract for an upgraded phone without changing my monthly payment. However, my bill increased by $25 instead of the $10 he mentioned. When questioned, Mike stated the increase was due to a discount on my old phone expiring, which was not clearly communicated. Additionally, I encountered issues with an activation fee that was supposed to be waived and an insurance decline noted on my contract despite being charged for it. It has been disappointing to not receive the level of service and transparency I expected as a loyal Verizon customer. Moving forward, I will consider other carriers if these issues persist. Sincerely, Ralph Lagergren