Verizon Wireless Customer Service Issues

My name is Brendan B. and I have an account with your company. Unfortunately, my phone was shut off three days ago, and I find myself in a difficult situation. I am currently stranded on the side of the interstate on my way to Atlanta for my grandfather's funeral. To make matters worse, my car has broken down. If there is any chance for a one-time courtesy to turn my phone back on by covering my $30 bill, I would be truly grateful. I have no one else to reach out to for help. I have already set up online auto-pay for future payments. Please, if anyone is reading this and can assist, contact me at [redacted]. I urgently need to call my mother. Thank you.

I recently switched from Verizon Wireless prepaid to TracFone due to unsatisfactory service. Even though Verizon ported my number over and provided a refund for the prepaid month, I keep receiving bills and threatening emails. The most recent email I received is the disconnect warning below: Subject: Urgent: Disconnect Warning for Account Ending in #6[redacted]1 I am concerned about the impact on my credit and losing my wireless number. I have tried reaching out to Verizon for help, but they claim I no longer have an account and hang up on me. My new phone number with TracFone is [redacted], and I want to resolve this issue promptly as I plan to return to Alaska soon to be reachable by my daughter. Please advise on how I can rectify this situation promptly. Thank you, Deb

I still have not received a resolution for my support ticket submitted a week ago regarding issues with my data connection. My speed test results indicate that my Xlte speeds are consistently below 1mbps, despite all troubleshooting efforts. It seems that my phone is connecting to the weakest frequencies, which I suspect may be due to Verizon Wireless settings. I believe the problem lies with the tower connection and request that a support ticket be escalated to the tower technicians for further investigation. My Moto E5 Play device, only a few months old, has experienced decreased speeds over the past 2 months, and I am eager to have this matter resolved. I kindly ask for assistance in addressing this issue promptly.

My Verizon SIM worked well three months ago before my trip to Fiji, New Zealand, and Australia. It functioned in Australia four weeks ago when I needed to access WhatsApp. Since returning to the U.S. last night, the phone has no signal or shows signal with text message errors. At times, it displays "refreshing SIM card," but the issue remains. I have a Samsung Galaxy J7 Pro with a slot for a second SIM. During my travels, I also used a Vodafone SIM, but this did not impact my Verizon SIM usage in Australia.

I reside in Panama City, FL and survived hurricane Michael. I made a purchase of this phone and service when the stores reopened. However, I have been experiencing extremely slow internet speeds since then. Streaming is impossible, and even simple web pages take 20 minutes to load while browsing. Despite paying for 7 GB of data, I cannot even come close to using it. At $50 a month, this service is not worth it if I can't utilize it fully. Others are receiving free service until January when the speeds are expected to be back to normal. Unless some form of compensation is offered, I will not continue paying for another month and will consider switching to T-Mobile or another provider with reliable high-speed internet. Thank you - Johnathon W.

I received a call from [redacted] at 5:53 this morning, claiming to be Orthopedic Medical. The caller sounded like they were Indian, but I could barely understand them. When I asked for clarification, they abruptly hung up on me. Frustrated by the early wake-up call, I tried calling back throughout the day but received a Verizon message saying the number was out of service or had been changed. I want my number added to a do not call list since I don't appreciate sales calls at such an early hour, especially from someone I can't understand only to be hung up on. Even though my phone redialed the number, the company seems to manipulate it to avoid any complaints. I hope this can be resolved to prevent this from happening again. Thank you for listening. Sincerely, Kevin W.

I am currently on my cousin's plan and my old droid needed to be replaced. She mentioned that since she got her son an iPhone, I could also get one for free through her plan. I went to the Kingsport store and informed the staff member who I was and that I was there to collect my complimentary phone. I agreed to keep my number, however, I was informed that keeping my number would result in an extra monthly charge. Reluctantly, I decided to change my number. I encountered some difficulties with this process and had to seek assistance from Penny in Charlotte. She was incredibly helpful and understanding as I explained the situation. Recently, my cousin informed me that I am being charged for the supposedly free phone because changing my number voided the deal, something that was not mentioned to me initially. I am extremely frustrated by this situation and have had no luck resolving it over the phone. I am hopeful that someone at Verizon will be able to assist me as effectively as Penny did in North Carolina. Thank you for your attention. - Lesa B.

I am dissatisfied with Verizon’s service. We have been loyal customers for over a year. Initially, we selected the suggested $55 unlimited plan, but both of us depleted our high-speed data within 5 days. After speaking with customer service, we switched to the $60 plan on their advice, but we still run out of data within 9 days each month. Today, we tried getting new phones to reduce our data usage, but encountered issues. Despite spending 3 hours with tech support, my husband’s new phone still can't connect to the internet, and I didn’t receive a promised callback. We won’t pay more just to run out of data faster, especially with subpar customer service experiences. Disappointed, we plan to switch back to AT&T soon. As loyal customers, I hope for better customer care moving forward.

My visit to the Butler, New Jersey location on December 8, [redacted] was disappointing. Despite arriving at 10 a.m., the customer service was lacking. The General Manager, Anthony, let us in and assigned us to Bianca to activate a new Verizon phone, the S9. However, Bianca seemed more interested in selling us additional items like cases and chargers than assisting with the phone transfer. She frequently left us to help other customers, leaving us frustrated. When we sought help from another employee, possibly an Assistant Manager, she also appeared unwilling to assist. This experience was unexpected, especially since we had received great service when purchasing phones from Best Buy previously. The treatment at Butler N.J. D504901 was subpar. It was a stark contrast to the service received at other retailers, teaching us a valuable lesson. Howard Buttray [redacted]. Email: [redacted]

My Verizon wireless phone has been out of service since the night before Thanksgiving. I missed calls from guests needing directions to my house before our dinner with 37 people. Initially, it couldn't connect to the internet even though there was WiFi available. Other devices were working fine. Every app I opened would crash, forcing me to keep restarting the phone. With a charged battery, I couldn't spend much time troubleshooting as I was busy preparing for my guests. I had no energy or time to deal with it after Thanksgiving due to Black Friday shopping. I had to reschedule my Apple store appointments as I fell ill. Help is appreciated.

Last month, my bill was delayed until 11/21/[redacted], with a due date of 11/25/[redacted]. To avoid any issues, I promptly visited the Verizon store in Plainfield, Indiana, to make the payment. Typically, I receive my bill on the 10th of each month, but I did not receive the December bill yesterday. I've been struggling to reach a representative without my PIN. I aim to pay my bills on time without facing duplications just before the due date. I have all previous bills and payment details at hand. I would appreciate assistance to connect to a representative without the PIN requirement.

I have faced continuous problems with my Verizon internet and cellphone services, resulting in additional charges like an $80 reconnection fee and a $7 customer service fee. My home internet connection is unreliable, disconnecting every 20 minutes, and I frequently run out of cellphone data due to the internet issues. Even when I disable cellular data, it turns back on without my input. The customer service experience has been frustrating with multiple hang-ups, false information, and lack of assistance in resolving the ongoing problems. After disputing the charges and my service being disconnected, my bank account was affected due to a delayed payment. Despite informing a representative about the situation, it was not documented properly. I'm dissatisfied with Verizon's services and seek to withhold the $87 charges until these issues are resolved promptly before making a payment.

I made a payment for my grandson's Verizon bill on December 3rd. However, his phone was turned off on December 8th when he tried to change his plan. They mentioned his phone would have to be disconnected for 24 hours, but it has not been turned back on since. The payment was not canceled, as confirmed with the bank. The Verizon phone number in question is [redacted]. I kindly ask for assistance in resolving this matter promptly. My grandson has been without a phone for a few days, and as the payment went through, we are seeking clarification from Verizon. Please contact me via email at your earliest convenience. Thank you.

My name is Angel Ton. My prepaid account is paid up until January 9th. I called Verizon from my phone [redacted] and used the automated service to change my phone number. After following the steps to turn my phone off and on three times, my phone suddenly lost service. Verizon customer service told me there was a failed order and it would take 24 hours to fix. Two days later, my phone is still not working. My account [redacted] is inactive, and I still haven't been able to change my phone number due to phone scams. My service is paid until January 6th, but I can't use my phone. Where is my service or what is my new number? Why can't I use my phone?

I had trouble placing an order on Best Buy.com this morning for an iPad through Verizon to save $[redacted]. Best Buy contacted Verizon to help, but now I'm stuck in a loop with Verizon where they keep asking me to call from the same phone I used earlier, which was Best Buy's phone. I can't reach Best Buy for assistance, and Verizon isn't helping. This waiting game is frustrating! If I can't resolve this issue, I might not consider being a Verizon customer in the future. - Cheryl W.

My phone has been experiencing issues since the first day of use, and they are worsening rapidly. Despite trying basic troubleshooting like updates and resets, the screen no longer responds to touch at all and is freezing frequently. These problems are hindering not just the smart features but also call and text functionality. Texts and calls are delayed by weeks, sometimes flooding in all at once. Calls have poor sound quality and frequently drop, leading to frustrating conversations or missed connections. This situation has left me relying solely on this phone for communication, making the need for a repair urgent. I have full coverage and would like to utilize it before the phone becomes completely unusable.

Hello, my name is Laurence Seredowych. I am part of a family plan with my phone number ending in [redacted], owned by my husband with the number ending in [redacted]. As we are getting divorced and communication is strained, I am looking to transition my phone to an individual plan without service interruption. Despite signing up online, I am unable to make this change on my own due to not owning the family plan. I want to maintain my current services, including international features, without changing phones. Once I have the individual plan, I will assume the responsibility for the bills, while my husband will continue to pay for the family plan. Any assistance with this matter would be highly appreciated. Thank you. - Laurence Seredowych

I have been a long-time customer of a service provider but need to switch because of poor coverage in my area. After contacting Verizon, a sales representative quickly gathered my information and seemed eager to close the sale. When I tried to ask questions about long-term service and loyalty, he rushed me and pushed for immediate payment. Frustrated, I was transferred back and forth between sales and customer service without getting the assistance I needed. Eventually, I requested to speak with someone in leadership and was abruptly hung up on. Despite these challenges, I remained patient and called back, politely asking to be transferred. After a long wait on hold, I am left wondering about the customer service standards at Verizon for both potential and existing clients.

I recently signed up with Verizon hoping for unlimited everything on two phones and accounts. However, they mistakenly enrolled me in a different plan. My initial bill was much higher than expected. They also added accessories to my bill without my consent. I tried to sort out the issues, but the customer service representatives were unhelpful and made my bill even higher. To make matters worse, one of the phones got stolen, and despite my attempts to contact Verizon multiple times, I received no response. I feel frustrated with their service and the way I was treated on the phone. My name is Chris Whitis.

Verizon, I canceled my wireless service with you in August [redacted] upon moving to rural Kansas where your network doesn't work. I paid my account ( # [redacted]17-[redacted] under the name of Jennifer Breeden) in full, including the phone balance of $[redacted].35, on 8/18/18 using my Discover card. Despite numerous calls to Verizon requesting to stop the $44.45 monthly auto deduction, charges continued. The latest representatives, including 'Sparkles,' have promised to resolve the issue but failed. During my last call, 'Sparkles' left me on hold for an hour and 17 minutes until closing time, disconnecting without resolving the problem. I request the immediate stoppage of the auto-deduct and reimbursement for the overcharged months to my Discover account: Sept. 24 ($43.98), Oct. 23 ($44.52), and Nov. 26 ($47.74). Thank you, Jennifer Breeden O.