Verizon Wireless Customer Service Issues

I have a Samsung Galaxy Note 5 and I've been on the $75 plan for unlimited high-speed data for a while now. However, my phone has been experiencing buffering and lagging issues on apps like YouTube, Facebook, and the Google Play Store despite showing a 4G LTE signal. I want to make sure that I am getting the service that I am paying for. I have tried calling Verizon for technical support, but I have not been able to reach anyone. Can someone please advise me on what steps I can take to resolve these speed and service issues? Any help would be greatly appreciated.

I need help with an issue on my company credit card regarding 6 Verizon payments made in [redacted], despite not having a Verizon account. After a frustrating call to customer service and being transferred to fraud, I encountered a rude representative named Angela who redirected me to Verizon financial services. Unfortunately, the call got disconnected. I spent over an hour and a half on the phone with no resolution and I'm very frustrated. I am seeking assistance to obtain a receipt or account number for the charges on my card, along with details about the phone number being paid for and who authorized the charges. Any advice on how to reach the right individuals for help would be greatly appreciated.

I experienced difficulties regaining access to my voicemail after following Verizon's online instructions. Despite a circular and unproductive online troubleshooting process, I reached out to customer support by calling [redacted]. Thankfully, a helpful representative guided me through the necessary steps, and my voicemail access was restored after nearly an hour. The following day, I faced more voicemail access issues and received multiple emails from Verizon regarding my cellular data being at 10%. I was given the option to either pay $15 or switch to a $5 plan for additional data. This led to further confusion when attempting to sign up for the $5 plan as it indicated my phone wasn't registered or already registered. Feeling frustrated, I continued to face conflicting messages and issues with voicemail access and cellular data. As a long-time Verizon customer, I am exhausted from the time spent dealing with these problems and may consider switching to a different phone provider to avoid further inconvenience. I urge Verizon to review the information on record from this week to prevent repetitive struggles and allow me to speak with a live representative without additional frustrations.

I am considering switching to AT&T because I have been through four phones in a short period. Last time, I was assured that if I continued to experience issues with my current phone, I could choose a new one. I prefer to move away from Samsung due to the ongoing problems with my current phone over the past four months, particularly the connectivity issues with the internet. I was informed that if further problems arose, I could upgrade to an iPhone 8 Plus without any additional cost or contract obligations. I am eagerly anticipating receiving the promised iPhone 8 Plus to see if AT&T fulfills their commitment, otherwise, I might consider switching to AT&T.

I am having issues with my online payments. Every month I rely on the saved payment information, but recently it keeps getting cleared. I have tried to pay three times, but I am still receiving texts claiming the payment is overdue with a late charge. When trying to access my account via phone, I noticed the saved payment option is missing. Yesterday, I re-entered my banking information from my home PC, only to receive another notification today stating the payment is still due. Despite my efforts, nothing has been deducted from my bank account. This problem started on October 23rd, and after multiple attempts, I managed to make a payment on October 29th. However, I received a message later that the payment could not be processed. Even after making payment again yesterday, I am still being notified of an outstanding balance. My banking information is accurate, and I need assistance to ensure the payment is processed correctly and the late fee is removed. It seems there might be an issue with your online service. I have evidence of my payment attempts through text messages and would appreciate your help in resolving this matter.

I am a new Verizon customer and have not yet ported my number as I am waiting for the iPhone I ordered through Verizon to arrive. UPS attempted delivery today, but I was not home to sign for it. Unfortunately, I will not be available for delivery tomorrow either. I am looking to discuss the possibility of picking up the phone from a UPS store after work or obtaining it from a Verizon Wireless location. When I call Verizon customer service at [redacted]-[redacted], it assumes I am calling to port my number, but I simply need to speak with a live representative to resolve this matter.

On 10/31, I ordered 2 iPhone XR's and paid extra for overnight shipping as having wireless phones is crucial for my business's communication. I recently switched carriers, and I'm inquiring if it's possible to redirect the phones to the Verizon Wireless store in Mount Sterling, KY, where I can promptly pick them up. This way, I can avoid waiting for delivery and efficiently activate them with my team to resume work without any more setbacks. Thank you. - Stacy Willoughby, Willoughby & Son Masonry

I am awaiting the delivery of two iPhone XR phones that I ordered and shipped for overnight delivery on 10/31/18. Verizon Wireless failed to deliver the phones within the agreed timeframe. To avoid further delays, I am requesting to pick up the phones I ordered and paid for at the local Verizon Wireless store in Mt. Sterling, KY. This would allow my employees and me to proceed with our scheduled day. The phones are available in the store, and I prefer not to cancel the order, considering the complications that may arise with refunding the payment. Falling behind at work, I would greatly appreciate Verizon and their staff assisting me in resolving this issue promptly. I have had positive experiences with the local Verizon store in the past. Thank you.

After updating my S7 SM-G930V to the 8.0 Oreo, gaming performance has significantly worsened. The games now lag, stutter, and experience FPS drops, all of which were not present on the 7.0 OS. I've contacted both Verizon and Samsung multiple times, but each is blaming the other for the software issue. I've spent over 8 hours trying to resolve this problem and even considered reverting back to the 7.0 OS, but Samsung claims it's not feasible. My $[redacted] phone now struggles to run games like PUBG Mobile smoothly, which used to work fine on the previous OS. I've attempted troubleshooting methods, including wiping the cache and factory resetting, but the performance issues persist. The hardware is in good condition, so it's clear the problem lies with the software. The conflicting information from Samsung and Verizon is frustrating, and I hope a new update will address these gaming performance issues promptly.

I am a new monthly Verizon customer but have been with Verizon for over five years. I have serious concerns about my billing. My first bill was over $[redacted], listing a billing cycle from Sept 13-Sept 13, but my account was opened on Sept 14. My second bill was over $[redacted], when I calculated my expected bill to be $[redacted]. I believe I was overcharged by more than $[redacted], mainly due to charges for accessories for which we were misinformed in-store. We feel we were taken advantage of and want to sort out these issues promptly. You can reach me, Christopher B. at [redacted] to discuss and resolve these problems. Thank you for your attention. Chris

I bought three Spartan GoCams from Verizon, two from my local store and one online. Verizon will no longer support 3G devices on its CDMA network, so I need to upgrade. The manufacturer offers a discounted upgrade with proof of purchase. I can't get my receipts from Verizon as it's been a while. Despite promises, I still haven't received the receipts. Having the receipts is crucial for the necessary upgrades due to the network changes by Verizon.

I represent T-ROC, located inside Wal-Mart. Recently, I assisted a customer, Annette Hunter, with getting a J3v phone from Verizon on a postpaid plan. I explained that the first bill would include a $30 activation fee, which would not apply to future bills. Annette was surprised to receive a $[redacted] bill, much higher than expected. She also added a line for her mom a week later, but this was not reflected in the bill. As a Verizon sales rep, I want to understand why the bill was higher than explained. I strive to provide accurate information to prevent customer dissatisfaction and uphold the company's reputation. I thought both phones would be billed together, but Annette mentioned it was just for her phone. I seek clarification to better serve customers. Thank you. - Ashley Boon, Store [redacted].

I am planning to cancel my service with my Android. I am frustrated with the high costs to keep my phone connected and use the internet. Dealing with automated voices and not getting the help I need adds to my frustration. I don't want unnecessary apps just because everyone else has them. When Verizon disabled checking mail on flip phones, it felt like a forced upgrade to more expensive devices. I refuse to pay $75 or more for features I don't need. I am disappointed and tired of spending so much money on services. Verizon has lost a loyal customer, and I am now an angry former customer.

I contacted Verizon Wireless regarding an unauthorized fee deducted from my account after paying my bill in October [redacted]. Despite being promised a refund, I discovered a $7.00 fee in November with no credit given. After a frustrating call where I was denied immediate resolution or updates on the review process, I felt my trust was broken. During a later call, after disputes with a representative named Marie, I requested to speak to retention. Engaging in more arguments, I eventually reached Brittany who admitted to mishandling the situation. Despite an expedited review, which she later confirmed wouldn't impact the process, I felt deceived and frustrated by the lack of transparency. Verizon took my money without consent and now I must wait to see if they decide to issue a refund, leaving me feeling like a victim of theft.

My bill has been consistently increasing, and I am confused about the $5 one-time charge labeled "The new Verizon Plan Medium 4GB" and the $0.98 long-distance charge on my recent bill. The fluctuating surcharges, government taxes, and fees for each line each month are also unclear to me. Concerned about the constantly changing fees, I noticed that my bill for one line used to be approximately $60 per month but has increased to $[redacted] since adding a line for my mother. I request a review of my bill to lower it, including credits for irrelevant one-time charges. I have been a loyal Verizon customer for a long time, but if I cannot reduce my monthly bill and ensure its stability, I will have to explore other options.

During my trip to India, I was unaware that incoming calls to my room were being charged. My name is Mariela Tygerson, and my contact number is [redacted]. I received no prior notification about these charges, except for a plan message from Verizon charging $2.50 per minute. Despite speaking with a Verizon representative who credited $[redacted], I remain confused and upset. I was oblivious to these high charges and unable to afford them. I am requesting Verizon to reconsider and waive these unforeseen fees. As a loyal customer of Verizon, I hope they can understand my situation and rectify the issue promptly. My phone is essential for my safety and was provided to me after a tragic event involving my late son, Joseph Michael Brown Jr., in May [redacted]. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am reaching out because I am extremely frustrated after returning my "Cadence" phone due to multiple issues. The main problem was the horrendous reception quality, making all my phone calls sound fuzzy and almost impossible to understand. Additionally, the texting experience was a nightmare compared to my previous 10-year-old flip phone. The battery life was also disappointing, barely lasting a day and a half. Upon researching online, I discovered the phone had a measly 2-star rating, with many users echoing my complaints about poor reception. It seems like a lot of people had returned or disliked this phone for the same reasons. I wish I had known this before purchasing it. Now, after 7 days, I am left without a phone and $50 short. I wanted to explore getting a different flip phone, but the store was not accommodating in any way. I am hesitant to contact customer service, but I am hoping to find a resolution for this matter before considering another phone. Our account is under my husband, Robert Z., reachable at [redacted] or [redacted] I would appreciate hearing from someone at Verizon to address this issue promptly. Thank you, Susan Z.

Today, I had an unexpected issue while trying to pay my bill over the phone with Verizon. Despite using the same information I've used for the past 10 years, my usual transaction method was denied, and I had to resort to paying online. This was frustrating as my Spectrum service had been down for three days. I've always dialed [redacted] to make a payment easily, but this time it was a hassle. It took multiple attempts to get through, each time getting more complicated. I had to pay my bill on time, and the process was needlessly difficult. I hope this is not a new permanent change as I prefer the convenience of paying over the phone rather than online.

I would like to request the cancellation of Verizon service for [redacted] Barrister’s Keepe Circle, Fairfax, VA. The installation process for the cable was a disaster. The technician stated that due to existing connections in the house, he had to drill for 2 hours in the basement, using a second drill even. However, he was unable to complete the installation there as planned for the home office. Frustratingly, he ended up installing the box beside the living room fireplace, which is not ideal at all. This location is not functional for me, as I had requested an interior room for the installation. My husband and I are very unhappy with this outcome and will seek another provider that can meet our needs effectively. I have been struggling to reach someone to address this issue as I keep getting transferred to different departments. Please proceed with the cancellation of the service promptly. Thank you. -Angela B.

I activated my Verizon Wireless phones a little over a month ago. The representative who assisted my wife and me was new and enrolled us in auto-pay with a supposed discount, providing our credit card for monthly charges. We are familiar with auto-pay from using Verizon Fios. Recently, I received a call from Verizon Collections demanding $[redacted].64 during a drive, which I agreed to settle today. I re-enrolled in wireless auto-pay today but was informed of a $[redacted] charge at month end without details. I need clarification on any late fees or penalties applied. The total should be $[redacted].28 for two charges of $[redacted].64 each. We switched from AT&T due to poor service, preferring Verizon Fios. Please address the billing issue for phone numbers [redacted] and [redacted].