Verizon Wireless Customer Service Issues

Hello, I’m Sharon E. Together with my husband, James E., we encountered a billing issue related to our account. On 9/27/18 at 11 am, I spoke with Brianna to address the problem. Despite being set up for paperless billing, we always prefer to pay by check using physical statements. Brianna attempted to switch us back to paper billing due to technical issues on your end. Unfortunately, I did not receive a follow-up call as promised on 10/01/18, and now my phone is out of service. On 10/03/18, I contacted Tiffany at [redacted] in the Sales Department at 11:30 am. She agreed to switch our billing preference from paperless to paper statements. I have arranged to send a check for the total owed amount of $[redacted].78 to resolve this matter. We expect to receive the next bill by 11/10/18 and will ensure payment is made before the due date. Kindly confirm that these changes have been accurately noted to avoid any late fees. Thank you for your prompt attention to this issue.

I misplaced my phone in Denver last week at [redacted]. The staff at your Northfield Stapleton store [redacted] informed me it was turned in and said they would send it to my billing address: Paul Schlafly/PO Box [redacted]/Farmington, NM [redacted]. It has been 6 days since I spoke to them, and I am yet to receive the phone. I am reaching out to confirm if the Denver store dispatched my phone to the billing address I provided. The email address you have on file for me is outdated, my correct one is [redacted] I am unable to contact the Denver Verizon Northfield store without my pin, which I don't know, and I am unable to retrieve it without my phone or a valid email address. While waiting for it to arrive by mail, which may take over a week, please contact me at [redacted] to assist in resolving this matter. Thank you. Paul Schlafly

I am experiencing issues with my prepaid phone service. Someone recently paid my bill, but there seems to have been a problem with the credit card they used, resulting in my phone being disconnected. Despite contacting customer service a week ago and being assured the problem was fixed with a free month of service, my phone remains inactive and is now showing as not being in the system. My phone number is [redacted], and I rely on having it for work. I need my phone number reactivated with my regular $30 monthly payment plan as soon as possible. I appreciate your prompt attention to this matter. Thank you. Leo T.

I have contacted your Tech Support numerous times, and this will be my last attempt. My Ellipsis device has been disconnecting me from the Internet since I received it two months ago. Despite having a new Sim Card and being reset to factory settings, the issue persists. I was initially informed that exceeding my data usage caused the problem, but even after the data reset, the disconnections continue. You are my only Internet provider option in the area, or I would have switched already. I need this resolved promptly. Thank you, Kathy J.

I contacted Verizon Wireless Prepaid customer service on behalf of Ms. A regarding unlocking her prepaid phone. They explained they needed to submit a ticket and claimed the phone would be unlocked within 24 hours. Upon following up on the fourth day, October 4, [redacted], I was informed that the phone couldn't be unlocked. Despite being advised by customer service to visit a local store, the local store mentioned only customer service could unlock the phone. The back and forth between customer service and the local store was unproductive. After requesting to speak with a supervisor and waiting for 40 minutes, the supervisor never came on the line, which was disappointing. This issue could have been resolved promptly on the first day, instead of dragging on for four days.

I recently bought an iPhone X online from Verizon at the retail price. It was supposed to be unlocked, but when I tried to use my Mint Sim, I received a message stating that the carrier was not supported under the activation policy. Even though my iPhone 6 works with the Mint Sim, the iPhone X does not seem to be compatible. I checked the IMEI, and it says the phone is unlocked. Mint Sim's website also confirms that the phone is compatible. I'm confused by the conflicting information. I hope to find a solution soon as I am considering returning the phone to Verizon due to this issue.

I am experiencing frustrations with the additional charges on my phone bill despite agreeing to a set monthly fee. There seem to be recurring fees and billing errors, leading to lengthy conversations with customer service. Despite following the suggested steps to improve phone performance, including changing the SIM card and downloading recommended apps, my phone is still performing poorly. I am willing to settle the bill without the extra charges tomorrow if the additional fees are removed. If the situation doesn't improve and I encounter more bureaucratic hurdles, I am prepared to cancel my service without hesitation.

I have been trying to reach customer service for an hour now, making about 10 calls. Despite their stated phone hours on Saturdays from 8 AM to 9 PM, I can't seem to get through. Each interaction involves a complicated registration process with various security steps like changing passwords, remembering codes, and providing details like ZIP code and mobile ID. It's frustrating. Why aren't service representatives available as advertised? I just have a simple billing query and would appreciate a call back on my Home phone at [redacted]. I'm tired of spending my time dealing with technology hurdles. Kindly reach out to me soon. Thank you, Lia R.

Four days ago, there was a sudden drop in reception on all three of our Verizon cell phones, leading to complete loss of service when attempting to make calls. Previously, we had no issues with connectivity for many years. Despite visiting a Verizon store where associates acknowledged the problem in our area and promised a resolution, the issue persists at our location at [redacted] Roper Lane, Reno, specifically in the Cold Springs Valley, Washoe County, Nevada. This lack of service has put us in a dangerous situation with health problems and the inability to communicate when away from home. We urge Verizon to provide a solution to restore our previous solid connections.

I recently purchased a new phone and tablet from a Verizon store on September 14, [redacted]. I paid for what I thought was a legitimate Samsung device, only to later discover it was stolen. I signed up for a plan costing $60.00 per month but have been bombarded with robo-calls claiming I owe $[redacted].00, which I believe is deeply unfair. Initially, the store assured me that all my data would be transferred from my old phone to the new one. However, after contacting Verizon customer service (specifically Katherine), I was given conflicting information about the pricing of the iPhone and iPad. The bill I received includes additional charges totaling $[redacted].81, far beyond what I was initially informed. It seems there were discrepancies between what was promised and what was actually delivered, leading to immense frustration on my end. I feel misled and potentially taken advantage of. I am seeking a resolution that aligns with the original agreement - a fair plan priced at $60 plus taxes, smooth data transfer, great customer service, and overall satisfaction with my purchases. If this cannot be achieved, I would like a full refund and to have my old phone reactivated until I can switch to a new carrier.

I previously had a card stored for payment without issues. After the Verizon website was updated, my saved card wasn't visible. I re-entered my card details to pay my overdue bill. Although it seemed to process, it stated it couldn't save the card because it was already on file (though I couldn't find it). Strange. Then, I received a notification today that my bill remains unpaid. Confused, I logged in to find out the payment didn't go through, and my card details were still not saved. I can't re-enter them, and it doesn't show my card option. My card is valid, and the balance covers the bill, so what's causing Verizon to block it? It appears to be a website glitch. The chat support suggests calling to re-enter card details (though the site recognizes my card), but I can't speak due to recent surgery. This seems like a website or card issue, with no indication of a problem. I simply want to select my saved card to settle my bill. Since the website won't let me save my details again, I can't make a payment like before. I'll hold off payment until this is resolved. If it persists, I might switch providers, frustrated with unhelpful chat support. All I want is to pay my bill using the information you already have on file.

Hello! I am reaching out for assistance with my recent Verizon Wireless service issue. After paying for a new month of service and requesting a number change, I was unexpectedly disconnected. The reason provided was due to a lost or stolen device, which does not apply to my phone. I bought a new device but have been unsuccessful in reactivating my service. I am now without service for the entire month I paid for, and still unable to use my new phone.

I bought 4 Moto Z phones in a buy one get one deal, requiring me to open 2 new lines. I have two lines ending in [redacted] and [redacted]. Additionally, I purchased 2 hot spots and a tablet. The bill came to $1,[redacted] with added fees for activation. I paid $[redacted] and asked Verizon, where I've been a customer for 15+ years, to waive some fees. They reduced the bill by $[redacted] but wanted $[redacted] more to avoid service interruption. Later, I found out my daughter had to pay $[redacted] to turn the phones back on because they didn't credit the $[redacted] as promised. They also added $[redacted].02 for reactivation. After several calls and chats, I got the full amount credited and realized they overcharged me for 4 payments instead of 3 due to the promotion. Verizon didn't honor their promises, and I'm frustrated with the customer service. I might switch carriers. Stacey Boyer.

My Verizon prepaid plan was paid in full with a $50 refill card on the due date. Two days ago, my phone suddenly stopped working. When I attempted to use the Verizon app, it did not recognize my number, even though I have been with Verizon for several months. When calling customer service, I was unable to speak with a representative as it stated that I did not have a working number. I just want my phone to be operational again. I paid $50, and it's frustrating not to have a working phone for the past few days. I really need my phone back on as soon as possible. Thank you for your assistance.

I was double-charged when I first signed up for this service. I've been attempting to get a refund since then. An agent had promised to assist me, but now is unresponsive even though I have emails and receipts documenting the charges. When I tried to make an online order that failed, the agent processed the payment directly from my debit card after I complained. He repeatedly assured me I would receive a refund for the overcharge. However, I have yet to see the refund, which has led to my phone service being cut off. All I am requesting is to have my service reinstated. I paid the same amount twice, and it was never reimbursed as promised, totaling $40.50.

Subject: Billing Dispute Regarding Service Outage I am writing to address a billing discrepancy with my Verizon account under number [redacted]-[redacted]-49, belonging to Felix Cabral. I experienced a 13-day service outage from September 13th to September 25th but was billed for the entire cycle. During the outage, my city had a power failure from September 13th to 15th, and despite power restoration on September 16th, Verizon services were still down, prompting a call to tech support. Unfortunately, the issue persisted, leading to a technician being scheduled for September 21st, which was a no-show without notice. Similar incidents occurred with scheduled visits on September 24th, with the issue only being resolved on September 25th. Despite bringing this to the attention of the billing department, I was informed that no discount could be granted, citing it as not Verizon's responsibility. While I acknowledge the initial outage not attributable to Verizon, the prolonged delay in service restoration due to missed technician appointments is concerning. I respectfully request a fair discount for the period in which services were not provided as an amicable resolution. Thank you for your attention to this matter. Best regards, Felix Cabral

I experienced a disconnection during our call about an issue with my phone. Yesterday, a new feature prompted me to set a password, resulting in me being unable to use my phone properly. After entering the passcode, it disabled me for 15 minutes. Even when attempting to use my thumbprint, I was asked to put in the passcode. I need access to my phone for personal and work purposes, so I was discussing unlocking options with a representative. Kindly reset the passcode so I can set a new one. I typically use my thumbprint or a 4-digit password and would prefer not to have a passcode at all. My cell phone number is [redacted], and my work phone number is [redacted]. My name is Mildred R. from 65 Harlan St, Manchester CT.

I require a new SIM card as my current one fails to receive a signal. Despite paying $75 for a plan with unlimited data, calls, and texts, I cannot access the internet. Resetting did not help. I am located in Henderson, Texas, [redacted], and none of the towers seem to connect. I would appreciate a solution as I am unable to use my phone for internet where I reside. Can you address this matter? Will the $75 be credited for the next billing cycle, considering I couldn't utilize the services? The inconvenience of having to step outside to make calls is unreasonable. I have been a customer for about six months to a year and this persistent issue is disappointing. Please contact me at [redacted]. Thank you.

I believe Verizon should include email support information prominently on all their pages. I am facing difficulty searching for products on their website due to missing web pages. For instance, when I try to filter prepaid options by selecting Androids, the subsequent page is not found. It is frustrating that I am unable to locate webmaster support to report this issue via email. I currently do not have a Verizon account and I am hesitant to create one without resolving these concerns first. It is disappointing that as a non-customer, I am unable to log in to access live chat support. I strongly feel that live chat services should be available to everyone for assistance.

My phone suddenly stopped working just after I paid it off. I tried a new SIM card without success. Although I purchased a new phone, I'm still unable to text or call. I followed all the instructions provided. This situation with Verizon and Apple has been frustrating me for three days. As my husband travels and I have no landline, I need my phone for emergencies and to stay connected. I hope to have this matter resolved promptly and receive a refund for the $[redacted]+ I paid for the new phone. This issue is not due to any damage on my part. Thank you.