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Before contacting them, items GetHuman-turborid may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-turborid's own words
I have an older iPhone *S that I haven’t used in a couple of years. I want to use it now and the message says it hasn’t been backed up in more than *** weeks back ups happen when it’s connected to Wi-Fi is plugged in and locked. I tried to unlock it using mine passcode and it does not unlock. It also does not unlock with the last four digits of my phone number so I don’t know where to start to get it to unlock. Help
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