I have an older iPhone *S that I haven’t used in a couple of years. I want to use it n...

GetHuman-turborid's customer service issue with Verizon Wireless from November 2018

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Help with my Verizon Wireless issue
GetHuman-turborid's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (10 mons ago)
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Waiting to see what went wrong with our suggestion for how to get Verizon Wireless help.
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Before contacting them, items GetHuman-turborid may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-turborid's own words
I have an older iPhone *S that I haven’t used in a couple of years. I want to use it now and the message says it hasn’t been backed up in more than *** weeks back ups happen when it’s connected to Wi-Fi is plugged in and locked. I tried to unlock it using mine passcode and it does not unlock. It also does not unlock with the last four digits of my phone number so I don’t know where to start to get it to unlock. Help
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Verizon Wireless

Customer service issue
Reported by GetHuman-turborid
Nov 26th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
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Seen by 11 customers so far
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