Unable to receive text*The problem is this. I have two remote door locks that require a...

GetHuman1623015's customer service issue with Verizon Wireless from November 2018

1 view
7683 similar
0 following
Help with my Verizon Wireless issue
Did we steer you to the right help?
Waiting to see if GetHuman1623015 got the right customer help using our suggestion.
First: share to improve GetHuman1623015's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1623015 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1623015's own words
Unable to receive text*The problem is this. I have two remote door locks that require a pin number be entered every time the doors are accessed*In turn, the lock company (Remote Lock) sends me a text indicating that someone has unlocked a door. However, I'm not receiving that text.*Remote Lock informed me that the text they send starts out as an email address and is then converted to a random phone number.*Remote Lock sent me a very light copy of the log that shows a text addressed to my cell number as such, To: *****@***.com*The company suggest that I ask the carrier (Verizon) to unblock the email address *****@***.com. Is this possible?*Any assistance you can provide is deeply appreciated.
GetHuman1623015 did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman1623015 fixed the problem
We are waiting for GetHuman1623015 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1623015 fixes it.
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman1623015
Nov 25th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 1 customer so far
Similar issue to 7683 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1623015 started working on this issue
Nov 25th, 2018 7:36pm