Unable to receive text*The problem is this. I have two remote door locks that require a...

GetHuman1623015's customer service issue with Verizon Wireless from November 2018

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Before contacting them, items GetHuman1623015 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1623015's own words
Unable to receive text*The problem is this. I have two remote door locks that require a pin number be entered every time the doors are accessed*In turn, the lock company (Remote Lock) sends me a text indicating that someone has unlocked a door. However, I'm not receiving that text.*Remote Lock informed me that the text they send starts out as an email address and is then converted to a random phone number.*Remote Lock sent me a very light copy of the log that shows a text addressed to my cell number as such, To: *****@***.com*The company suggest that I ask the carrier (Verizon) to unblock the email address *****@***.com. Is this possible?*Any assistance you can provide is deeply appreciated.
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Verizon Wireless

Customer service issue
Reported by GetHuman1623015
Nov 25th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
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Timeline
GetHuman1623015 started working on this issue
Nov 25th, 2018 7:36pm