I have contacted Verizon Wireless because on or about * October ****, I paid my bill us...

GetHuman-leogeige's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman-leogeige's own words
I have contacted Verizon Wireless because on or about * October ****, I paid my bill using a live customer service representative. It wasn't until after I completed my transaction that I was notified about an additional junk fee that was deducted without my authorization from my checking account in order to pay for the pleasure of paying my bill. I immediately called back and demanded the money be credited back. I was told that it would be.**On or about * November ****, I balanced my checking account and noticed a $*.** fee from Verizon without any credit. I called and was told that* *) they would not provide me a credit without a review process that would last about a week and *) they would not refund the money to my checking account. I asked if they could update me via text or email or phone as to the status of the review. I was told they would not. I asked how they intended to re-establish broken trust and I was told that they were working on that. I was then put on hold without any notification for over ** minutes and then a completely different person responded by asking "How may I help you?" After learning that I was ignored and transferred without any communication I asked to leave a message for a supervisor to call me back and was told that I would have to hold on until a supervisor could speak with me directly. I was quite angered and ended the call.**I called back later and spoke first with Marie. I explained that I was interested in canceling my service and asked to speak with retention. It surprised me that I found myself arguing with this woman for several minutes over a simple request. I asked her if she was employed to service the customer and she affirmed that she would listen and do whatever she could to assist. I asked that she transfer me to retention and yet another argument ensued. Finally I asked to speak to a supervisor and was connected to Brittany. Brittany explained that, despite taking money that did not belong to them without my knowledge nor authorization and lying to me about the credit, there was no way to transfer the money back. Brittany was somewhat helpful until her own hubris caught the best of her. She explained that she had expedited the review but when I questioned her she broke and told the truth that she had noted the account and it wouldn't change the review time.**The company has taken my money without my permission and (depending on the review) they may or MAY NOT send me a check. I feel I have been deceived and, though it is only seven dollars, I feel the company has stolen from me.

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Verizon Wireless

Customer service issue
Reported by GetHuman-leogeige
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6921 others
0 customers following this

Timeline

GetHuman-leogeige started working on this issue
Nov 9th, 2018 8:25pm

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