I had *G of data and somehow it dropped to *G and I’ve gotten overage charges twice. Al...

GetHuman1471152's customer service issue with Verizon Wireless from November 2018

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Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman1471152's own words
I had *G of data and somehow it dropped to *G and I’ve gotten overage charges twice. Also, the gps on my iPhone SE is not working. I stopped into a Verizon store for help but wasn’t given any service. I was (rudely) told to call customer service or go to an Apple Store, that it wasn’t their problem. I called customer service and sat on hold for ** minutes and all she could do was give me a complimentary gig for this month without adding exorbitant charges to my bill. “There’s nothing I can do.” **I have been a customer for at least a decade. Loyalty should be valued.
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Verizon Wireless

Customer service issue
Reported by GetHuman1471152
Nov 2nd, 2018 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1471152 started working on this issue
Nov 2nd 3:35pm