Need to unlock a Previous Verizon phone for use on Cricket

GetHuman984095's customer service issue with Verizon Wireless from August 2018

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The issue in GetHuman984095's own words
Unlock a Previous Verizon phone for use on Cricket ... I want to take a previous Verizon Kyocera duraforce pro E**** to Cricket and the phone is giving me error to unlock for full features and data please advise what I should do the IEMI is ***************. I was given this phone by a friend.*I have an active Cricket SIM BUT phone does not recognize it. Please advise asap thanks my phone number is *** *** *****E-mail. *****@***.com
This is my only means of communication need asap
Emailing or calling or texting me the response
Was a very long-term customer expected much better customer service
EVERYTHING**It has NOT been resolved!!
I have an issue with Verizon Wireless too
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Verizon Wireless

Wireless mobile
Customer service issue
Reported by GetHuman984095
Aug 13th, 2018 - a yr ago
I have an issue with Verizon Wireless too
Fixed
Seen by 15 customers so far
Similar issue to 3071 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman984095 started working on this issue
Aug 13th, 2018 3:37am
GetHuman984095 shared this issue with your circles on Google+
Aug 13th, 2018 3:38am
GetHuman984095 indicated the issue is not fixed yet.
Aug 13th, 2018 5:07am