Downloaded images missing but shell file is still there. I need to know how to restore...

GetHuman638969's customer service issue with Verizon Wireless from April 2018

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The issue in GetHuman638969's own words
Downloaded images missing but shell file is still there. I need to know how to restore the files before transferring to my new phone
GetHuman638969 did not yet indicate what Verizon Wireless should do to make this right.
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Verizon Wireless

Customer service issue
Reported by GetHuman638969
Apr 29th, 2018 - 5 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 4551 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman638969 started working on this issue
Apr 29th 3:31am