I updated my Verizon account with my name change a couple years ago when I got divorced...

GetHuman628974's customer service issue with Verizon Wireless from April 2018

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Help with my Verizon Wireless issue
Before contacting them, items GetHuman628974 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
GetHuman628974's next move: have a Verizon Wireless rep call.
Always use the GetHuman Phone tocall Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman628974's own words:
I updated my Verizon account with my name change a couple years ago when I got divorced and provided all necessary paperwork -- when I call into a conference call it shows my old name and this must be changed.
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman628974
Apr 25th, 2018 - 3 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 6 customers so far
Similar issue to 2383 others
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Timeline
GetHuman628974 started working on this issue
Apr 25th 8:07pm