My primary cellphone has died. ****-***-*****I did the cleaning as requested and the ph...

GetHuman743416's customer service issue with Verizon Wireless from June 2018

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The issue and preferred resolution, in GetHuman743416's own words:
My primary cellphone has died. ****-***-*****I did the cleaning as requested and the phone will not come back on. My third Samsung * edge shares same number (***)***-**** that I forget I never changed out. It has no internet access. Can't find phone I am paying that goes with my third line. My diary app had all my p***codes and was deleted when purged (***)***-****. Found this Moto cellphone but not used so no current access to correct on my own? HELP!
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman743416
Jun 2nd, 2018 - 3 mons ago
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman743416 started working on this issue
Jun 2nd 8:30pm