Iv been a customer since **** my number got lost got a new one and the old one was assi...

GetHuman1975467's customer service issue with Verizon Wireless Prepay from January 2019

Help with my Verizon Wireless Prepay issue
The issue in GetHuman1975467's own words
Iv been a customer since **** my number got lost got a new one and the old one was assigned to post paid i never had a post paid account my payments were going to the post paid account and not my prepaid account. After fighting for a year I got a attorney and Verizon quickly agreeed to fix the issue and. There was a block on my account preventing any credits being issued due to the issue. After attorney spoke with Verizon they agree red it would be removed and I would be Abel to receive credits it never was removed I called today I have a child in the hospital and asked for a attention on my service for * days was told could not apply it because of the block, then was told it was removed and it was not. I am a very unhappy customer and I am contacting my attorney back today and I am considering switching to a new provider if they can't help me and resolve the issue then I'm done
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Verizon Wireless Prepay

Customer service issue
Reported by GetHuman1975467
Jan 16th, 2019 - a mon ago
I have an issue with Verizon Wireless Prepay too
Fixed
Seen by 3 customers so far
Similar issue to 1343 others
0 customers following this
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Timeline
GetHuman1975467 started working on this issue
Jan 16th 1:11pm
GetHuman1975467 indicated the issue is not fixed yet.
Jan 16th 1:11pm