I was attempting to switch my version Prepaid phone to a Straight Talk SIM card. When I...

GetHuman1816294's customer service issue with Verizon Wireless Prepay from December 2018

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Help with my Verizon Wireless Prepay issue
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GetHuman1816294's next move: call Verizon Wireless Prepay.
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Before contacting them, items GetHuman1816294 may need:
Phone number, Account PIN, and Name on the account
The issue in GetHuman1816294's own words
I was attempting to switch my version Prepaid phone to a Straight Talk SIM card. When I did, I was prompted to enter a code, that I could only get by calling ***-***-****. However, I was not able to, because my only phone is the one I'm attempting to switch. I took my Verzion Pre-paid phone to both the Verzion store and to my local Wal-Mart (where pre-paid stuff is sold) and tried to get the issue resolved. **However, I found out at Wal-Mart that only my Verzion pre-paid phone could dial ***-***-**** and connect. My number (***-***-****) is no longer considered a Verzion number for some reason, and the associates at Walmart are not able to switch anything. This is quite frankly ridiculous, and I would like to talk to an actual person and resolve this shitshow of a SIM change.

GetHuman1816294 did not yet indicate what Verizon Wireless Prepay should do to make this right.

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How Do I Change My Number on My Verizon Wireless Prepay Account?How Do I Activate My Verizon Wireless Prepay Account?
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Verizon Wireless Prepay

Customer service issue
Reported by GetHuman1816294
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1209 others
0 customers following this

Timeline

GetHuman1816294 started working on this issue
Dec 23rd, 2018 1:21am

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