I switched from a regular plan to a prepaid plan. I paid*$**.** at the Verizon store...

GetHuman1463899's customer service issue with Verizon Wireless Prepay from November 2018

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The issue in GetHuman1463899's own words
I switched from a regular plan to a prepaid plan. I paid*$**.** at the Verizon store. I was told I would receive an email when the next payment was due. I did not!!! So I paid $**.** to you by bill pay and it was received by you. Now I get a notice saying my payment is overdue. Where did my payment go??? I received no instructions if it was to go to another address. I have called a dozen numbers over the last few days and I cannot reach a human to discuss this matter. I am beyond frustrated.
GetHuman1463899 did not yet indicate what Verizon Wireless Prepay should do to make this right.
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Verizon Wireless Prepay

Customer service issue
Reported by GetHuman1463899
Nov 1st, 2018 - 2 mons ago
I have an issue with Verizon Wireless Prepay too
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Seen by 1 customer so far
Similar issue to 792 others
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Timeline
GetHuman1463899 started working on this issue
Nov 1st 2:34pm