Have not been able to use reward for subscribing to FIOS tv service, to purchase Samsun...

GetHuman-sfkyee's customer service issue with Verizon FiOS from November 2019

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The issue in GetHuman-sfkyee's own words
Have not been able to use reward for subscribing to FIOS tv service, to purchase Samsung products online. Began by redeeming reward, going to Samsung site, placing order & providing credit card info. Before I was able to check out, lost all info on the site. Spoke with Samsung customer service, and they suggested Verizon may be able to reactivate reward feature. They have no way of tracing order since I was unable to complete process**I have gone back to the email from Verizon which originally permitted me to redeem the reward. However, going back to the email now, and signing on, there is no option for redeeming the reward. On the Samsung site, there is info regarding the status of my order at the time I lost contact, but no way to go back to complete the order and apply Verizon's reward amount.

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Verizon FiOS

Customer service issue
Reported by GetHuman-sfkyee
Nov 26th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1502 others
0 customers following this

Timeline

GetHuman-sfkyee started working on this issue
Nov 26th, 2019 9:24pm
GetHuman-sfkyee indicated the issue is not fixed yet.
Nov 27th, 2019 7:22pm