I was supposed to have a technician today ********* @ *am-**am, after they never showed...

GetHuman-ipavcovi's customer service issue with Verizon FiOS from September 2018

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The issue in GetHuman-ipavcovi's own words
I was supposed to have a technician today ********* @ *am-**am, after they never showed so I called and spoke to someone who had me email documents showing that I did live at the address in question and was told I'd be called back an hour later. * hrs went by and no phone call. So I called again and was hung up on after ** mins of mostly waiting with no call back... called again and after being told I'd have to wait over a week to get installed I asked to speak to a supervisor and was transferred and yet again hung up on. I made yet another attempt to call and have been on hold for an hour while I waited for a supervisor to speak to and still nothing. This appointment was made over a week ago and had to miss work because of it. I need to have my internet installed ASAP and the earliest the one rep told me was the **st, over a week from today, with little to explanation as to why. *Please help me in getting this issue resolved.

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Verizon FiOS

Customer service issue
Reported by GetHuman-ipavcovi
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1899 others
0 customers following this

Timeline

GetHuman-ipavcovi started working on this issue
Sep 13th, 2018 8:21pm