My husband and I moved to Nepal. He transferred me money a couple of weeks ago and I wa...

GetHuman-hrmvyc's customer service issue with Venmo from November 2018

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The issue in GetHuman-hrmvyc's own words
My husband and I moved to Nepal. He transferred me money a couple of weeks ago and I was able to transfer it to my bank. Then this week it all of the sudden stopped working after he had already transferred me $***. Now he is unable to access Venmo and I am unable to. We need the money returned to his account or transferred to my bank. We have no possible way of accessing the money from Nepal. We aren’t sure why it let him transfer it in the first place. Please help ASAP. We are unable to access your site or app outside of the country. We tried to have someone from the US log in to my account to transfer it out but that did not work either.
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Venmo

Customer service issue
Reported by GetHuman-hrmvyc
Nov 28th, 2018 - 9 mons ago
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GetHuman-hrmvyc started working on this issue
Nov 28th, 2018 2:34am