I have two Venmo accounts, one I do not use anymore that is connected to an old phone n...

GetHuman-taciturn's customer service issue with Venmo from September 2018

1038 similar
0 following
Help with my Venmo issue
First: share to improve GetHuman-taciturn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-taciturn's next move: call Venmo.
The best way to get your problem resolved is to tap the button below to start calling Venmo. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-taciturn may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman-taciturn's own words
I have two Venmo accounts, one I do not use anymore that is connected to an old phone number (***-***-****) and email address (*****@***.com). I was sent $**.** today from Vincent Roebuck to the old account and cannot access it since I no longer have that phone number (I do have access to the old email address). The new phone number for my new account is ***-***-****, and the new email is *****@***.com. I also have a new debit card that is not linked to the old account so I am unable to verify my identity via phone number or card number. The old account is under @noelle-iaccarino, and the new one is under @noelle-Cuellar. They are both connected to the same PayPal account. I would like help in retrieving the money from the old Venmo account and either putting it in the new account or transferring it to PayPal. Thank you.
GetHuman-taciturn did not yet indicate what Venmo should do to make this right.
I have an issue with Venmo too
How GetHuman-taciturn fixed the problem
We are waiting for GetHuman-taciturn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Venmo's attention and get better help faster. Tap below to get started.
Having Venmo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Venmo email you?
This email address isn't valid
Follow this issue
See how GetHuman-taciturn fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-taciturn
Sep 23rd, 2018 - 3 mons ago
I have an issue with Venmo too
Not resolved
Seen by 5 customers so far
Similar issue to 1038 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-taciturn started working on this issue
Sep 23rd 3:52pm