I put a $***.** payment through ******* to my daughter, Jemma. I used my Kemba Credit U...

GetHuman-ccariati's customer service issue with Venmo from September 2018

2 views
 | 
1010 similar
 | 
0 following
Help with my Venmo issue
First: share to improve GetHuman-ccariati's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ccariati's next move: talk to Venmo when they open.
Venmo's call center is closed now. We will send GetHuman-ccariati a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ccariati may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman-ccariati's own words
I put a $***.** payment through ******* to my daughter, Jemma. I used my Kemba Credit Union account which I have had for years and have used in the past. Today I receive an email from Venmo stating:*“The following payment could not be funded by your Kemba Credit Union account ending in ****.*$***.** to Jemma Evans on Sep ***Mitch’s BD*Reason from your bank: "Could not locate account number and routing number combination."*Don't worry, we covered you and Jemma Evans has the funds.*However, you now owe Venmo $***.**. Your account has been frozen (you cannot send payments or transfer to your bank) until you settle this debt.*Re-activate your account by settling your debt.”**I called Kemba today and they show no record whatsoever of this $*** payment, so I went into the Venmo app and removed Kemba from my list of banks. I then “attempted” to re-link my Kemba account through instant verification and Venmo shut it down saying that that account had failed in the past and to use another account!!! No. Venmo does not tell ME to use another account. I make that determination.
GetHuman-ccariati did not yet indicate what Venmo should do to make this right.
I have an issue with Venmo too
How GetHuman-ccariati fixed the problem
We are waiting for GetHuman-ccariati to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Venmo's attention and get better help faster. Tap below to get started.
Having Venmo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Venmo email you?
This email address isn't valid
Follow this issue
See how GetHuman-ccariati fixes it.
This email address isn't valid

Venmo

Customer service issue
Reported by GetHuman-ccariati
Sep 19th, 2018 - 6 mons ago
I have an issue with Venmo too
Not resolved
Seen by 2 customers so far
Similar issue to 1010 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ccariati started working on this issue
Sep 19th, 2018 6:43pm