I put a $***.** payment through ******* to my daughter, Jemma. I used my Kemba Credit U...
GetHuman-ccariati's customer service issue with Venmo from September 2018
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The issue in GetHuman-ccariati's own words
I put a $***.** payment through ******* to my daughter, Jemma. I used my Kemba Credit Union account which I have had for years and have used in the past. Today I receive an email from Venmo stating:*“The following payment could not be funded by your Kemba Credit Union account ending in ****.*$***.** to Jemma Evans on Sep ***Mitch’s BD*Reason from your bank: "Could not locate account number and routing number combination."*Don't worry, we covered you and Jemma Evans has the funds.*However, you now owe Venmo $***.**. Your account has been frozen (you cannot send payments or transfer to your bank) until you settle this debt.*Re-activate your account by settling your debt.”**I called Kemba today and they show no record whatsoever of this $*** payment, so I went into the Venmo app and removed Kemba from my list of banks. I then “attempted” to re-link my Kemba account through instant verification and Venmo shut it down saying that that account had failed in the past and to use another account!!! No. Venmo does not tell ME to use another account. I make that determination.
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