I don't use Venmo often except with * adult children who are in CA and with internation...

GetHuman1012535's customer service issue with Venmo from August 2018

Help with my Venmo issue
The issue in GetHuman1012535's own words
I don't use Venmo often except with * adult children who are in CA and with international students I have hosted while they were in high school and then go off to college. The most recent student from China just went to SUNY Plattsburgh, arrived today, is awaiting * boxes of winter clothes and college bedding I bought for her and I got a message to friend her on Venmo so she can pay me back. I was on my computer at the time, tried to sign in ha ing forgotten I had never done it from the desktop. I signed up and used *****@***.com and had to get a new password and accepted my former host student as a friend. Later received a notice that she accepted and tried to get in by my phone. When I clicked the link for Venmo it showed an email *****@***.com. I then remembered I originally signed up on my IPad. So I assumed I had to sign up again on the phone using *****@***.com. It got to asking for my phone *and when I put it in it says this phone is already on another account which I realize is me with the other email! Please help me fix this!**I will email my former host student of the problem that she can not send any repayment for the bedding until this is fixed. I AM SO SORRY. ONCE THIS IS STRAIGHTENED OUT I WILL HAVE TO FIX IT ON ALL DEVICES- Phone, IPAD & DESKTOP. Or should it only be on my phone? Thank you in advance for your help. *Paula Kelley Cell: ***-***-****.

GetHuman1012535 did not yet indicate what Venmo should do to make this right.

How GetHuman1012535 fixed the problem
i is not fixed yet???!!!!!!
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Venmo

Customer service issue
Reported by GetHuman1012535
Aug 20th, 2018 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 788 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN

Timeline

GetHuman1012535 started working on this issue
Aug 20th, 2018 1:24am
GetHuman1012535 confirmed the issue is fixed. Hooray!
Aug 20th, 2018 1:25am

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