I purchased * pairs of shoes at store *** about *.* hours ago. A pair for me, and a pai...

GetHuman2172488's customer service issue with Vans from February 2019

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The issue in GetHuman2172488's own words
I purchased * pairs of shoes at store *** about *.* hours ago. A pair for me, and a pair for my daughter. After getting home I realized that my daughters shoes, a pair of black authentics in size *.* were in the wrong box. I was charged for a size *.* in red authentics. The store is quite a distance from my house and I will not have time to go back to the store to remedy the issue. I believe a customer was trying on those red shoes next to where my daughter was trying hers on and the boxes got switched. I am surprised the cashier didnt notice that the shoes inside weren't red and were * sizes too small. She scanned the box and not the shoes, because my daughters shoes had a $** price tag. Is it possible to get a $** gift card for the amount I overpaid?*Thank you for your help. Laura Winkler*Store****Register ****Cashier Erika*Transaction ****** on ****** **:**pm

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Vans

Customer service issue
Reported by GetHuman2172488
Feb 9th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 272 others
0 customers following this

Timeline

GetHuman2172488 started working on this issue
Feb 9th, 2019 11:07pm