Hi there. My son is so unhappy that the Vans shoes we bought in August have fallen apar...

GetHuman1698930's customer service issue with Vans from December 2018

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The issue in GetHuman1698930's own words
Hi there. My son is so unhappy that the Vans shoes we bought in August have fallen apart after only thirty or so wears. I took pictures of the problem I can send you. I don't have the shoe name but it's a rubber sole with a canvas swirly grey and black topper with four eyelets. The canvas has completely peeled away from the rubber where the shoe bends while walking. One can tell from the tread that the shoes have hardly been worn. My husband and I grew up with Vans and proudly outfit our five sons (and have for nearly ** years) with your shoes. I would love to surprise my son with a new pair that hopefully will hold up better. I will happily send pictures and return these defective shoes to you in exchange for a new pair.
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Vans

Customer service issue
Reported by GetHuman1698930
Dec 5th, 2018 - a mon ago
I have an issue with Vans too
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Seen by 5 customers so far
Similar issue to 158 others
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Timeline
GetHuman1698930 started working on this issue
Dec 5th, 2018 11:41pm