Hi there. My son is so unhappy that the Vans shoes we bought in August have fallen apar...

GetHuman1698930's customer service issue with Vans from December 2018

158 similar
0 following
Help with my Vans issue
First: share to improve GetHuman1698930's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1698930's next move: call Vans.
The best way to get your problem resolved is to tap the button below to start calling Vans. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1698930 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1698930's own words
Hi there. My son is so unhappy that the Vans shoes we bought in August have fallen apart after only thirty or so wears. I took pictures of the problem I can send you. I don't have the shoe name but it's a rubber sole with a canvas swirly grey and black topper with four eyelets. The canvas has completely peeled away from the rubber where the shoe bends while walking. One can tell from the tread that the shoes have hardly been worn. My husband and I grew up with Vans and proudly outfit our five sons (and have for nearly ** years) with your shoes. I would love to surprise my son with a new pair that hopefully will hold up better. I will happily send pictures and return these defective shoes to you in exchange for a new pair.
GetHuman1698930 did not yet indicate what Vans should do to make this right.
I have an issue with Vans too
How GetHuman1698930 fixed the problem
We are waiting for GetHuman1698930 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vans's attention and get better help faster. Tap below to get started.
Having Vans issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Vans email you?
This email address isn't valid
Follow this issue
See how GetHuman1698930 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1698930
Dec 5th, 2018 - a mon ago
I have an issue with Vans too
Not resolved
Seen by 5 customers so far
Similar issue to 158 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1698930 started working on this issue
Dec 5th, 2018 11:41pm