Dear Valve,**This is becoming a recurring situation and cannot continue. I will dedicat...

GetHuman-gonkcal's customer service issue with Valve Software from May 2020

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The issue in GetHuman-gonkcal's own words
Dear Valve,**This is becoming a recurring situation and cannot continue. I will dedicate my free time to making sure this is not allowed to continue. Racist abuse in Dota *.**Players are constantly insulted and reported for not speaking Russian in the ranked games and this cannot stand. I have never insulted a player in a game and have never abandoned a game that wasn't "safe to leave" and am constantly banned or sent to low priority for playing solo in teams with Russian speaking groups of friends (I found it strange in the first * or * times, but it's now been at least *x, maybe more).*You can verify * things:*** - I have never insulted or been rude to a player in Dota **** - I always return to a game if I have internet issues and disconnect (I have never abandoned a game in my life that wasn't "safe to leave"). I have never abandoned a game out of spite IN MY LIFE, ever. I understand that sometimes it takes too long to reconnect and I get assessed with an abandon.*** - I have never thrown a game or purposefully "fed" or had any such behavior whatsoever IN MY LIFE, ever.*However, even with all these issues that are beyond my control (as I pay the highest internet plan possible where I am living - UK - my ISP is Virgin Media) I still maintain constantly a very high behavior score, that is usually in the top **% if not top *% (I strive to keep it above *.*k and never allowed it to go under *k).**Conclusion, Valve cannot allow European players to be bullied out of Dota * just because of the attitudes and strategic plan by certain racist players to monopolize this game.**I have been playing for many years and this has become an issue in the last * months. I am constantly banned and sent to low priority for not speaking Russian... This is unfair, ridiculous and cannot continue.**I understand that Valve may agree and accept this behavior, but since I do not tolerate racism will stop playing this game if that is the case. After all, almost none of my friends play Dota * anyway for this and other reasons.**As an example, please check this recent Dota * game ID ********** ********* **:**.**Thank you.*Gonk

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Valve Software

Customer service issue
Reported by GetHuman-gonkcal
May 29th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 277 others
0 customers following this

Timeline

GetHuman-gonkcal started working on this issue
May 29th, 2020 12:19pm