This is in reference to my mortgage account ********. The VNB has not paid my home ins...

GetHuman-bbartsch's customer service issue with Valley National Bank from November 2018

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This is in reference to my mortgage account ********. The VNB has not paid my home insurance company the annual premium that was due on November **th, I called customer service and it seems there is no record of any home insurance to be paid by VNB. This is an error on the part of the VNB, as my initial escrow at closing clearly indicates a payment is to be made for home insurance (as well as property taxes). VNB had the home insurance company --Farmers Insurance, policy * *****-**-** -- indicated in the mortgage. VNB needs to make payment immediately, as the home insurance coverage expires on November **, ****. My Farmers account number is M*********. The amount due of $*,***.** can be made to Farmers online at www.farmers.com or by phone *-***-***-****. * * William H. Bartsch* Reston, VA * email:*****@***.com* Tel. *** *** ****
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Valley National Bank

Customer service issue
Reported by GetHuman-bbartsch
Nov 26th, 2018 - 10 mons ago
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GetHuman-bbartsch started working on this issue
Nov 26th, 2018 5:50pm
GetHuman-bbartsch confirmed the issue is fixed. Hooray!
Nov 26th, 2018 5:50pm