We have big issue. The rental we booked through was not as described On your site t...

GetHuman2956145's customer service issue with VRBO from May 2019

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The issue in GetHuman2956145's own words
We have big issue. The rental we booked through was not as described On your site they listed the place was heated but it is night nOt. The toilet is clogged ans smelling up the entire place because the wall between the kitchen and bathroom has a *' x *, opening in it. And you cannot completely close it off plus it is full to the top The owner did not inform us that the heater wasn't working until after we arrived and the toilet stopped working after the second flush. Could not get ahold of owner who I traveling until it was too late to book another place so we had to stay in this cold unsanitary place another night. Having great trouble finding a place to stay this late and owner is not willing to fully reimburse us. Please help us get a reasonable place and a sap and help us get reimbursement from this owner who totally misrepresented her property
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VRBO

Customer service issue
Reported by GetHuman2956145
May 20th, 2019 - a mon ago
I have an issue with VRBO too
Not resolved
Seen by 7 customers so far
Similar issue to 2877 others
0 customers following this
Timeline
GetHuman2956145 started working on this issue
May 20th 8:44pm
GetHuman2956145 indicated the issue is not fixed yet.
May 21st 7:29am