VRBO Case *********In regards to numerous properties listed on site of Nuevo Vallarta o...

GetHuman-dennisus's customer service issue with VRBO from February 2019

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VRBO Case *********In regards to numerous properties listed on site of Nuevo Vallarta offering bookings for next year ( ****) or sooner. This resort only accepts bookings *** days prior to confirming date. Therefore , how can individuals advertise space which is at this time unavailable to them ? Also , they may request ocean view but are not guaranteed it will be available... Many of these sites offer no cancellation policy & therefore if upon arrival the unit you requested is not available you either accept a downgrade or lose your payment ! *The individual I emailed *Nancy King Pr Id ******* advised that they had on at least one occasion been unable to occupy the unit they had requested & settled for a non ocean view. These individuals have attended this property they claim for ** years & have for the most part being satisfied. *That said , if an individual expects a certain view & room & has paid in advance with no refund policy , a situation is created. I do not believe these timeshare individuals should be permitted to advertise on your site without a disclaimer that " Unit may Not be as Shown "!!!*I leave this situation in your hands, but in all fairness & truth in advertising this should be addressed & resolved. *Regards Dennis Jones
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VRBO

Customer service issue
Reported by GetHuman-dennisus
Feb 18th, 2019 - 8 mons ago
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GetHuman-dennisus started working on this issue
Feb 18th 1:32am
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Feb 18th 1:36am