I made a reservation through VRBO for a rental in Oahu for five nights July **th - July...

GetHuman-kblanke's customer service issue with VRBO from July 2018

42 views | 508 similar | 0 following
Help with my VRBO issue
GetHuman-kblanke's next move: call VRBO.
The best way to get your problem resolved is to tap the button below to start calling VRBO. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-kblanke's own words
I made a reservation through VRBO for a rental in Oahu for five nights July **th - July **th. The owner of the timeshare was Dave Koo. The reservation ID is HA-HHHD*N. We paid for the reservation in full. We are currently in Maui through July **rd from another booking we made through VRBO. This morning we woke up to a text from Dave Koo informing us that he had received a call from the Hilton ownership department notifying him that his ownership with Hilton was suspended. So he cancelled our reservation. This was a very disappointing start to a vacation that we planned for a long time with our children. I contacted VRBO's reservation department and told them about the issue. They couldn't help me with the cancellation but I ended up booking another reservation with VRBO at the same location. I had little options at this point. Our new booking is HA-TL**HM. The owner of that unit is Dr. VIC. After booking that through your agent for July **th - **th I received a call from Dr. Vic that we had to do it in two reservations and may have to use two different units at the same location. So we are booked July **rd through July **th which is an extra night we can't use because we are still in Maui. This reservation is going to cost us nearly $*,*** more then the first reservation. I believe that VRBO should stand by the reservation that was promised and paid in full. We have trusted VRBO and used them exclusively for our vacation rentals. I am seeking reimbursement for the difference between the original reservation that was cancelled by the owner and the new reservation we made today.

GetHuman-kblanke did not yet indicate what VRBO should do to make this right.

How GetHuman-kblanke fixed the problem

We are waiting for GetHuman-kblanke to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
How Much Is the Processing Fee with Vrbo?How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kblanke fixes it.
This email address isn't valid

VRBO

Customer service issue
Reported by GetHuman-kblanke
Jul 22nd, 2018 - 3 years ago
Fixed
Seen by 42 customers so far
Similar issue to 508 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman-kblanke started working on this issue
Jul 22nd, 2018 5:48am
GetHuman-kblanke indicated the issue is not fixed yet.
Jul 24th, 2018 7:34am

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians