Hi, I was wondering about an order and I have been trying to contact you guys for the p...

GetHuman4865688's customer service issue with Urban Outfitters from May 2020

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The issue in GetHuman4865688's own words
Hi, I was wondering about an order and I have been trying to contact you guys for the past * days ( since I placed my order). I ordered the Moxi Beach Bunny Skates which are supposed to ship May **th. I wanted to know if this was true, number one because that was the reason I ordered them, and number two because when I click on my order number it says that they won’t be shipping till June **th. In that case that was false advertising. Even if the item is on back order under it on the website it says it ships May **th. As you may know, having a collab skate with Moxi already, many people have picked up skating during the pandemic and as someone who doesn’t want to have to wait a whole month and some change for a pair of roller skates seeing that I could get them within the next three weeks was really what sold me on these skates. Please please get back to me, I’ve been trying to contact you guys for the past four days and haven’t gotten any responses. Not through email or phone, nothing. Thank you so so so much,

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Urban Outfitters

Customer service issue
Reported by GetHuman4865688
May 24th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 40 others
0 customers following this

Timeline

GetHuman4865688 started working on this issue
May 24th, 2020 10:57pm
GetHuman4865688 indicated the issue is not fixed yet.
May 25th, 2020 4:58pm
GetHuman4865688 indicated the issue is not fixed yet.
May 25th, 2020 5:12pm
GetHuman4865688 confirmed the issue is fixed. Hooray!
May 25th, 2020 7:24pm
GetHuman4865688 indicated the issue is not fixed yet.
May 25th, 2020 7:24pm

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