Our reservation at Surfside resorts was canceled with no explanation. The resort moved...
GetHuman5864393's Complaint issue with Universal Studios Orlando from March 2021
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The issue in GetHuman5864393's own words
Our reservation at Surfside resorts was canceled with no explanation. The resort moved us with our approval to another hotel but then charged us more for the same reservation which we are very unhappy with. there's no way to contact anybody there at universal to speak with them about this issue. we were hoping they would offer at least a discount for changing our reservation which we had budgeted for and now they are charging us more for a new reservation at a different hotel. Very poor customer service and very unhappy with the resort.
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