RE: Confirmation Nos. BT*FN* and BY*G*T for flights returning **-**-****Two years ago...

GetHuman-skanter's customer service issue with United Airlines from October 2018

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RE: Confirmation Nos. BT*FN* and BY*G*T for flights returning **-**-****Two years ago, my wife, Madeline D. Kanter, and I traveled by United Airlines from Providence to San Diego and back. As a result of United failing to book a return flights when our flight was delayed, causing much confusion, delay and discomfort, we were given two $*** certificates for use at a later date. We utilized those certificate for a recent flight (confirmation numbers noted above) from Providence to Phoenix and back. This trip went well on the first flight to Phoenix* however, on the return trip, instead of Phoenix to Newark to Providence, with extended leg room at the front of the aircraft, utilizing those credits, my wife and I were relegated to flights from Phoenix to Chicago to Providence in the regular area and even in the very last row for the last leg of the trip. Clearly, something should be done about this to insure that we continue to travel with United. Your response is awaited. **If you would rather call me than reply by email, please call me at ***-***-****.***Best regards.*Stanley J. Kanter
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United Airlines

Customer service issue
Reported by GetHuman-skanter
Oct 18th, 2018 - a mon ago
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Oct 18th 6:16pm