Tuesday, Oct *, **** United Airlines Compensation Case ID: ********** ** On Friday, Oct...

GetHuman-hctindoc's customer service issue with United Airlines from October 2018

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Tuesday, Oct *, **** United Airlines Compensation Case ID: ********** ** On Friday, October **, ****, we received an email from united stating:**Airline partner ticketing delay notification.**You will not be charged until your ticket is issued.**Confirmation number: FXT*YM Cleveland, OH, US (CLE) to Kuala Lumpur, MY (KUL).**Your itinerary contains one or more flights operated by a partner airline, so we have asked Jetstar Asia Airways to confirm your reservation within the next ** hours. In rare cases, a partner airline may not be able to confirm the reservation due to rapidly changing availability.***Please review your itinerary and call the United Customer Contact Center if you do not receive a ticketing confirmation within the next ** hours. You will not be charged until your ticket is issued.***(We canceled the flight and was charged * times on our credit card).***Mrs. Herminia T. Clark**Reservation, FXT*YM, was cancelled and the value of your ticket can be applied to future travel on United Airlines. Please note the confirmation number for your reservation. When you are ready to travel again, return to this canceled reservation in Manage Reservations to make changes for a future trip.Please do not reply to this e-mail.**Thank you for using United.com***We tried to get tickets again and the same thing happened to us.***Email from United**Sunday, October **, ******Airline partner ticketing delay notification**information**Your itinerary contains one or more flights operated by a partner airline, so we have asked Jetstar Asia Airways to confirm your reservation within the next ** hours. In rare cases, a partner airline may not be able to confirm the reservation due to rapidly changing availability.***Please review your itinerary and call the United Customer Contact Center if you do not receive a ticketing confirmation within the next ** hours. You will not be charged until your ticket is issued.***Confirmation number:Jetstar comf* UK*BHK***United comf* I***RM***Cleveland, OH, US (CLE)***to Kuala Lumpur, MY (KUL)***We have been calling United Customer Contact Center since Friday, Oct *, **** trying to get this corrected. our credit card has been charged *x's for the same ticket. We have been going back**forth between our credit card bank and United Customer Contact Center since Friday, Oct *, **** trying to get this corrected. Please check your computers records to see the problems we are still facing with this ticket.**Today, Tuesday, Oct *,****, I was assured by United Agents that two**of the credit card charges would be reversed and I would only be charged for the one ticketing.**Please check your computers records to see the problems we are still facing with this ticket.*We are filling a claim for Compensation for the costly time and errors we are experiencing from United Airlines.*We are still trying to clear up the problems created by this error with our credit card company. We have been trying to get this resolved for * days and still counting, (* hrs a day for * days *** hrs).*WE are still working with United And our Credit card Company to get this corrected. They are still showing * pending charges of $*,***.** each, ($*,***.**) total.**We are trying to get this resolved before our departure on Tuesday, Oct. **, ****.**Sincerely**Herminia and Thomas Clark*United Airlines Compensation Case ID: ********
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United Airlines

Customer service issue
Reported by GetHuman-hctindoc
Oct 12th, 2018 - 11d ago
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GetHuman-hctindoc started working on this issue
Oct 12th 3:44pm