Dear Sir Madam*I am writing in regard to severe delays and cancelled flights which we w...

GetHuman-helenemo's customer service issue with United Airlines from October 2018

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The issue in GetHuman-helenemo's own words
Dear Sir Madam*I am writing in regard to severe delays and cancelled flights which we were affected by in July ****. *I have now completed customer complaints forms on your web site * times since the incidents and have still not had any acknowledgement or reply.*I am bitterly disappointed with the non-existent Customer care and lack of response from your company and request that my issue is looked into immediately.*These are the details of the compliant we have lodged.*Dear Customer Services**Please find attached details of Compensation Claim sent on the required form at the beginning of August. I have not received a response as yet and would appreciate if someone could look into our case.**Reference number H*YGPS. *Jonathan Mott*Helen Mott*Lily Mott*William Mott*Alfie Mott.**We are a family of * who were due to fly direct to Chicago on Saturday **st of July ****. On flight UA *** from T* Heathrow at **.**. *Unfortunately there was an issue with the plane and we had to turn back mid-flight. We did not receive our meal due to the issues. We arrived back at Heathrow at about *.** pm. Passengers were offered the option of overnight accommodation in central London but were asked to consider going home if possible due to the lack of hotel room availability. We could also see there were predominantly American passengers some with disabilities so we said we would go home with our children. We did not incur overnight costs for your company.**We were then booked onto flight UA**** the following day **nd leaving at **.**hrs. *We arrived back at T* in time for the flight only to be informed that the plane could not be fixed. We were booked then onto a different flight UA to Washington and then a fourth flight from Washington to Chicago UA. *I was advised to buy extra food for my son who has allergies, as the plane was unlikely to have appropriate food. Obviously, we could not have pre-booked the meal as we had for the first flight. *We eventually arrived in Chicago just after midnight into Monday **rd. As the flight was so late there was no hotel free bus and we then had to get a taxi. **We would like to claim compensation for the distress and disruption. We had booked this as a holiday of a lifetime. A once off that we have saved for over a number of years. *Our children have been totally devastated and distressed by the events, which were especially hard for our middle son who has special needs. ***x£*** for cancellation of flight UA *** **st July *.** pm**x£*** for cancellation of flight UA **** **nd July *.** pm. *£******We are also claiming for expenses incurred as a result of not using the accommodation, as requested from the airline staff. We tried to keep this cost to an absolute minimum. **Costs detailed below and receipts attached: *Taxi fares to home, LHR airport and to hotel in Chicago.*£**.**, £**, $ **.*Food: Dinner, breakfast, flight food, lunch*£***.****Total £****.****I have copies of receipts if required.**Many thanks for your consideration. **Helen Mott

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United Airlines

Customer service issue
Reported by GetHuman-helenemo
Oct 3rd, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 3811 others
0 customers following this


GetHuman-helenemo started working on this issue
Oct 3rd, 2018 11:24am

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