On our business recent trip every single leg of our UA flight was problematic, esp bein...

GetHuman-livbough's customer service issue with United Airlines from October 2018

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The issue in GetHuman-livbough's own words
On our business recent trip every single leg of our UA flight was problematic, esp being grounded in Denver for * nights on our return because of operational difficulties. **On the outgoing We had last minute gate changes as well as delays on our HOU-DEN, causing us to miss our connection to Boz. We had to wait * hours for the next connection ($** voucher per person is inadequate to eat at the airport), arrived late, missed an important business dinner, had hotel check-in issues and did not get sufficient rest the night before our important workshop. **Then, the return flight from Boz-Den on **** was delayed first, then cancelled. there were no seats on UA returning until ****. We are a start-up, * person business and lost *.* days of work, as well as incurring many expenses that we were not planning on nor can budget for. The service rep in Denver told us that all the UA exchange hotels were booked already and advised us to leave the customer service line and make our own hotel arrangements as hundreds of people*flights had been cancelled and the city was booking up at warp speed. In fact, the first hotels we called were booked and we got the last available room in the Crown Plaza. **We were given a form with: A-*** *** on it explaining how to request compensation, but the amounts listed do not cover our expenses which were: * nights hotel, * meals for the two of us (sat night, sun a.m.*lunch*p.m., monday a.m.), transportation, extra airport parking in Houston, * days extra in pet-sitting fees, and our lost time for labor in our new business. The return flight on Monday **** was also delayed as well, making it every single leg of our trip that was delayed or cancelled due to operational difficulties. **We kindly request a full refund for the tickets, or comped tickets for future travel-as well as-reimbursement for said losses above, minimum to cover both nights in the hotel-as well as-$*** each ticket to cover the other aforementioned expenses. Thank you. *United's Reply: One $*** dollar check, and one $*** voucher to use on United E-tickets. And an apology that they were sorry for our "overnight stay" but we had to stay two nights because there weren't flights back to houston until then.

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United Airlines

Customer service issue
Reported by GetHuman-livbough
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3941 others
0 customers following this


GetHuman-livbough started working on this issue
Oct 10th, 2018 5:51pm
GetHuman-livbough shared this issue with others over email
Oct 10th, 2018 5:52pm

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