I booked a flight from Austin, TX (****) to Seattle, WA on May **. The cost of the flig...

GetHuman851168's customer service issue with United Airlines from July 2018

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The issue in GetHuman851168's own words
I booked a flight from Austin, TX (****) to Seattle, WA on May **. The cost of the flight was deducted from my debit card but I never received my confirmation. I checked for flight details on my United account and it only shows * of the * flights that I booked. I called Customer care last week and they said it must be an issue with the bank. *I called the bank two days ago to ask about the withdrawal and they said that they sent the amount to United and have proof of transaction. The Merchant Address also says United Airlines so the bank is sure that the money was transferred however I'm still confused as to why my flight is not visible. **I'd really appreciate if you could look into this and help me out with the flight or initiate a refund.

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United Airlines

Customer service issue
Reported by GetHuman851168
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 1657 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman851168 started working on this issue
Jul 5th, 2018 2:35pm
GetHuman851168 indicated the issue is not fixed yet.
Jul 5th, 2018 3:48pm
GetHuman851168 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 9:21pm