United Airlines Customer Service Issues

I am having trouble using the passport scan feature on the iOS app. On my iPhone, I can't find a snap button or auto-snap function. On my iPad, it seems like I might be recognized under a different ID, and I can only access the passport scan through a reservation record. I tried looking for a support link or phone number, but I couldn't find any. The website only directs me back to the mobile app, so I can't upload the scan via a computer. It would be great to have clearer instructions or better functionality for the passport scan feature.

To the Concerned Party, I am writing to share my recent experience with United Airlines. My 20-year-old daughter had a flight booked to Paris through a travel agency where the first leg was with United from Detroit to Newark and then Newark to Paris. The return trip was with a different airline. The night before the departure, we noticed that her last name was misspelled on the reservation with the last two letters as "ss" instead of "ff". After contacting United and the travel agency, I spoke with Jay, whose ID is 1Q, to address the issue. Jay assured me that he had sent a notification to United and Swiss Air for the return flight. On the day of the flight, the correction did not appear at check-in. After speaking with a supervisor who mentioned the name change could have been done if informed earlier, my daughter faced issues at the airport. Despite some assistance, we encountered hurdles ensuring a smooth transit in Paris. Ultimately, to avoid any further problems, I had to purchase a new ticket last minute for over $3,[redacted]. While the agents were courteous, the misinformation caused significant stress, panic, and expenses. I kindly request a partial refund considering the situation. The flight details are as follows: Canceled flight 57 - [redacted] New flight 57 - [redacted] Passenger: Isabel Todoroff (spelled incorrectly as Todoross on the initial reservation) Birthdate: October 15, [redacted]. Thank you for your attention to this matter.

I was waiting at the gate for my flight from Denver to Jacksonville on 5/12/18 along with other passengers when I heard an announcement about a gate change that I missed. When I reached the new gate, the plane had already taken off. Despite being told it was our fault, a manager eventually apologized, reimbursed me, and gave a $[redacted] voucher. The lack of communication caused unnecessary inconvenience. I had to fly with a different airline and arrived 6 hours late. This experience was unacceptable, and it could have been avoided with better procedures. I hope for a resolution that is not limited to vouchers. The gate agent's error left many passengers, including myself, in a difficult situation. The airline's handling of this issue was disappointing, and I prefer not to use United Airlines in the future. -S. D.

Hello, I need to cancel a flight with the booking number HFW219 under the name of Bernadette Jamele scheduled for 5/16. I would like to transfer the cost of this ticket to cover additional expenses incurred for 4 tickets departing on May 29 with booking number JX47K0 for Bernadette Jamele. Due to a family death and uncertainty about funeral dates, I am also requesting a refund for the extra charges totaling $[redacted] per ticket when I changed the flight times for the May 29 tickets. The recent passing of my mother on 3/21, as well as the imminent passing of my father, has made this a challenging time. I would appreciate any assistance you can provide. If needed, I can be reached at [redacted]. Thank you, Bernadette Jamele.

I was scheduled to depart from Wichita, Kansas at 6:00 p.m. on May 14th for a trip to Tanzania. Due to severe weather, my flight was delayed for 17 hours, causing me to miss my tour. I arrived in Tanzania on the 16th and need to change my return flight to the 23rd. I encountered issues with United Airlines and Turkish Airlines in trying to make this change due to the delay. Turkish Airlines quoted me $[redacted] for the change, which I find cost prohibitive. I seek assistance in resolving this matter promptly to avoid further disruption to my trip. Any help with adjusting my return flight from Kilimanjaro on May 22nd to May 23rd would be greatly appreciated. Thank you for your attention to this urgent matter.

I had a flight booked from GSP/Spartanburg to Newark, NJ on UA4901, which was first delayed to 7:00 and now 7:48. I arrived early at the airport at 1:45, hoping to avoid any issues, only to find myself stuck waiting for hours. This delay has disrupted my plans to visit my elderly father in a nursing home for the entire day. The customer service response offering a $50 travel voucher seemed inadequate considering the time lost. I am also disappointed that no one informed me about an earlier flight leaving at 3:30 with available seats. I would appreciate a fair resolution to this situation. Thank you. My confirmation number is ct3ly2, contact email is [redacted]

I am reaching out again as I am unsure if you saw my email from yesterday. I require assistance with changing my flight scheduled for June 11 from Nanjing, China to Halifax, N.S., Canada, with itinerary number [redacted][redacted]. While in China, I fell ill and underwent a CT scan that indicated a potential lung cancer diagnosis, necessitating surgery or a biopsy and prompting my desire to return home to consult with my doctors. I am eager to know if there is a change fee associated with altering my ticket and, if so, what the amount would be. I am aiming to reschedule my flight for any date between May 27 and May 30. Your cooperation and understanding are greatly appreciated in this matter. Please reach out to me at [redacted] at your earliest convenience so I can make a decision regarding changing the date of my flight, considering the cost implications. Thank you, Robert K Clarke.

Subject: Service Animals Inquiry I am planning a trip from DC to Colorado with my service animal, trained to assist me with Reflex Sympathetic Dystrophy and a severe seafood allergy. Given the lack of a service animal registry, I am creating a website called www.paindogs.com to support training shelter dogs for individuals with disabilities. I am curious about the required paperwork for flying with a service animal on your planes and if there are any associated fees. I appreciate United's pet-friendly policies, which is why I choose to fly with your airline consistently.

My wife and I experienced a flight delay in San Francisco due to scheduled maintenance. There was no mention of compensation at the time. I contacted United Airlines customer service and spoke with a Supervisor who promised to submit a compensation request. However, after a month, I had not received any updates. When I called back, I was informed that nothing had been done and was advised to resubmit the complaint. Despite speaking with Nelson (Employee ID 6F), I was told my paperwork was incorrect and that I needed to start over. When I requested to speak to a higher authority, I was unable to escalate the call. After contacting my local airport United Airlines office, they are looking into the issue further.

I'm currently at Newark Airport waiting for flight [redacted] to Barcelona, scheduled for 7:25 pm, and it's experiencing significant delays. After being on the first plane for an hour due to an issue with the in-flight WiFi, we were asked to move to another gate. The departure time was pushed to 10:25 pm, and later delayed again because of catering requirements for the plane's weight balance. The new departure time is now 11:45 pm with the expectation of further delays. Waiting for catering for four hours seems excessive, and the lack of compensation or proper updates is frustrating. We were only offered a bottle of water, and it's disappointing that there are no meal vouchers or additional compensation provided for the extended delay, especially with the new arrival time in Barcelona being pushed back to after 3 pm. This level of service is not acceptable, and we feel entitled to compensation for the inconvenience caused to our family of four.

Dear Mr. Carlos Munoz (or whoever is handling emails), I recently made an airline reservation using a credit from a previous booking (C9B1XM) for $60.47. Initially, I was surprised that the agent wanted to charge an extra $[redacted] for a $60.47 credit. The agent focused on booking my flight without discussing pricing and provided me with a rate of $79.40 and confirmation number cf#LNCBX4. Upon checking the website later, I found a similar flight priced at $85, making me feel like I overpaid. When I called to address this, another agent (Chris) directed me to Rain, a supervisor, who insisted on a $[redacted] change fee. Despite my efforts to explain the situation, she stuck to the policy without acknowledging the discrepancy. I believe that in such cases of customer misunderstanding, there should be room for flexibility. My request is simply to adjust my fare to $85 using the $60.47 credit, refunding the excess $42.47 to my credit card. This experience has left me feeling frustrated by the lack of clarity around the credit system. I hope for a resolution and appreciate your attention to this matter. Sincerely, Debra Cortez from Orlando, Florida

I recently spoke with a booking agent who assured me I could cancel my flight as long as it was done 24 hours prior to departure. I booked the ticket as a precaution in case of any unforeseen circumstances with my girlfriend's trip to see her grandmother in Africa. Unfortunately, a situation arose, and my girlfriend can no longer make the flight. When I called to cancel, the staff, particularly a person named Chris, were unhelpful and refused to assist me, even being rude. To top it off, I was mistakenly charged twice for the $1,[redacted] ticket. This has caused significant financial strain, especially since I work as a painter and had difficulty purchasing supplies due to United Airlines charging me $2,[redacted]. I am deeply frustrated with the lack of support and the financial burden this airline has put me under.

Our experience with United Airlines from Hawaii to LAX and then to San Diego was very disappointing. Our flight A2YPFP was delayed due to a passenger having a medical emergency, forcing us to stay in a hotel. The shuttle service to the airport provided poor assistance for my disabled husband, leaving him to stand. Despite arriving two hours early, we had to rush to the gate at LAX as we were informed that the San Diego gate was about to close. Thanks to the wheelchair assistance, we barely made it on time. The overall customer service from United Airlines was unsatisfactory. I expressed our grievances to the pilot regarding the treatment we received from the hotel to the airport. To add to the stress, we forgot my granddaughter's Galaxy tablet on the plane.

I have a flight with United Airlines scheduled for tomorrow but due to a medical emergency and being admitted to the hospital, I had to cancel my trip. I spoke with Beth from United and she advised me to visit United.com/refund for instructions on how to apply for a cash refund by submitting the necessary medical information. However, I couldn't find the relevant information on the website. I have tried calling different United phone numbers for guidance but was unable to reach the appropriate person. Can anyone please advise me on how to proceed with applying for a cash refund for my cancelled reservation due to a medical emergency?

My baggage went missing on a flight from Chicago ORD to DFW on Friday, June 8. Despite reporting it as lost, there have been no updates on its whereabouts. Interestingly, my friend, who traveled with me from Basel, Switzerland, noticed that my name is on her luggage. We suspect that our ID tags got switched in Basel. United is currently searching for a bag under the name Teresa Powell, which likely has my ID tag LH [redacted] or a number close to it. Unfortunately, Teresa cannot find her original ID tag. My name is Glenda Picha, and my file reference is DFW74124M. It seems United is looking for a bag with incorrect identification details.

I missed my connecting flight from SFO to Kona due to delays caused by a late flight crew. Despite arriving in time at the gate with other connecting passengers, United did not wait and left early, causing me, my wife, and kids to have to wait in SFO for 6 hours with only $10 vouchers for food. I chose an earlier and pricier flight for a smoother travel experience, only to face these challenges. Now we have to deal with rearranging our schedule, including finding accommodations for the night since we will arrive too late for our rental house. It's disappointing and stressful, especially because this is our first family vacation. I hope for a prompt response to address these issues. -Dan S.

I bought a ticket to Harlingen, TX due to my son's critical condition after an accident. The ticket cost $[redacted], and I paid in full without any discount offered by the agent. Unfortunately, my son passed away. Another airline later mentioned a "medical emergency" discount I should have received. I contacted the airline to dispute the charges, requesting a full refund, but I have not received one or an apology yet. I have been approached by local and national media to share my experience, but I am hesitant due to already enduring public scrutiny. All I seek is a refund for the ticket I bought. The loss of my son has been devastating, and I am still grieving and trying to cope.

Hello United, I experienced a flight cancellation on 6/17 from Orlando. The service from United agents was good despite the inconvenience. Subsequently, I received an email from Supervisor Keith Ware of the Pro Team, which included an apology and a link for compensation. However, the link inquired about receiving a card from a Flight Attendant, which did not occur as I flew with American the next day. I answered numerous questions on the site without receiving any compensation. It was frustrating to go through the process of inputting my Mileage Plus number and passing online security checks, only to receive nothing in return. It seems misleading to send such emails without providing the promised compensation.

I recently made changes to my flight booking today, but upon checking my reservation, I realized it was not the desired flight I had requested. I was not given the option to confirm the alternative flight, which is still available. When I contacted the agent again, I was informed that I would need to pay an additional fee to rectify the booking mistake. I am feeling extremely frustrated by this situation and would appreciate the opportunity to discuss this matter with a customer service representative. Unfortunately, I am unable to locate a contact number to further address this issue.

I bought a ticket from Las Vegas to Des Moines, IA on June 14th with confirmation DXX8E1. After calling on June 15th following a failed payment, I was reassured I wouldn't be charged for the unsuccessful booking. I then purchased a second ticket, confirmation FTPS83, which was successful. However, I have been charged for both bookings despite the assurance that the first one wouldn't go through. I am seeking a refund for the initial flight as advised by the agent. Thank you for your attention to this matter.