ISSUE **. recently had my HD fail. When trying to install Silent Hunter III (DVD) on...

GetHuman1836894's customer service issue with Ubisoft from December 2018

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The issue in GetHuman1836894's own words
ISSUE **. recently had my HD fail. When trying to install Silent Hunter III (DVD) on new HD, the program will not load. I have uninstalled and reinstalled several times to no avail. The program seems to load but the detection tool tells me that there is a security issue not supported. What's up with that? Ran great on Windows *.*. Now using Windows **. Checked compatibility & reset to Vista Sp*. Still no help!**ISSUE **. Similar problem with Silent Hunter IV: Wolves of the Pacific Version *.*. It will install on new HD (Windows **) but I keep getting an error message the the program is already running on a different account! What's the odds of that? After multiple uninstalls and reinstall re- installations still with the same message. I'm the Original owner. I have the Product Key, the only thing that has changed was my email address from when I purchased the games. I know that these games are old (to say the least) but they are the ONLY games I play & their great! I would greatly appreciate any*all assistance that you may be able to give me so that these games can be up and running as before!*Thanks so much in advance for you help.

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Ubisoft

Customer service issue
Reported by GetHuman1836894
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2359 others
0 customers following this

Timeline

GetHuman1836894 started working on this issue
Dec 27th, 2018 1:00am

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